Virtual Proctor - Part Time

Who We Are Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology.
Our Values Care for Tomorrow. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future.
Delight our Customers. Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations.
Explore new possibilities and be willing to take a risk. About This Role We’re looking for a Drug Test Proctor to join our innovative growing team. In this role, you will be proctoring oral saliva-based drug screen tests in virtual testing sessions. Novir is looking for someone who has experience providing an excellent customer experience and who is comfortable in a virtual environment.
Current Scheduling Needs Monday through Friday 6:00 AM to noon and 3:00 PM to 9:00 PM
Key Qualifications 2+ years in a customer‑facing role, preferably providing remote customer service or support
Strong technical acumen, at least 2+ years of experience using video programs such as Zoom or Microsoft Teams
Bilingual in English/Spanish is a plus
Resolve issues to consumer satisfaction and within guidelines of the service policy
Flexible schedule preferred. Must be able to work during the shifts described below. may include weekends and holidays. Ability to stand long periods of time and lift packages up to 50 lbs when assisting with fulfillment activities such as Pick, Pack and Shipping
Test kit prepping: assembly, boxing, label printing/cutting
Special projects and duties as assigned
Up to 30 hours per week for part time
Opportunity for overtime during expanded hours and peak times
Availability to work a flexible schedule of Monday - Friday and weekend rotation based on business need
Paid on‑call opportunities nights and weekends available based on business needs
Customer service is at the core of everything you do, and you are a great partner both internally and externally.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.

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