Systems Engineering Analysis, Senior

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.
The Information Services department is dedicated to developing and maintaining sophisticated solutions that drive the success of our company and enhance the experience of our clients. We work on a variety of exciting projects, from software development and network management to cybersecurity and data analytics. The Senior Systems Engineer is responsible for developing, supporting, and maintaining ScriptPro’s internal and customer-facing production environments. This role focuses on diagnosing and resolving complex technical issues while ensuring the stability, performance, and availability of systems across both on-premises and cloud platforms.
This position plays a critical role in supporting hybrid environments by troubleshooting issues across infrastructure, applications, and cloud services. The ideal candidate is a hands‑on technical professional capable of working across multiple domains, including servers, networking, cloud platforms, and application support. Working closely with internal teams and external customers, this role contributes to system reliability and continuous improvement through proactive analysis, root cause investigation, and ongoing optimization efforts.
Shift
General business hours are Monday through Friday, 8:00 AM to 5:00 PM CST. This role is primarily performed remotely, though Kansas City Metro employees may have on‑campus requirements according to departmental policy and business need. Troubleshoot and resolve technical issues impacting customer production environments across cloud and on‑premises systems
Analyze system performance and stability, implementing corrective actions to improve reliability
Support and maintain infrastructure including applications, servers, and configurations
Perform remote system configuration, upgrades, and patching
Diagnose issues across physical and virtual environments, including hybrid cloud architectures
Collaborate with internal teams (Applications, Infrastructure, Development) to resolve cross‑functional issues
Document, track, and manage service requests and activities in Siebel with a high level of accuracy
Contribute to root cause analysis and continuous improvement efforts
Customer‑focused mindset with a commitment to service quality and attention to detail
Associate or bachelor’s degree in engineering, Information Technology, or related field preferred

• 2–5 years of experience in technical support, systems administration, cloud operations, or a similar IT role
• Strong troubleshooting and analytical skills across systems, applications, and networking
• Relevant certifications (CompTIA, Microsoft, or equivalent)
• Experience with Azure DevOps and cloud‑based development environments
• Proficiency with Power Platform technologies
• Experience with Artificial Intelligence tools including creating and utilizing custom Copilot Studio agents
• Knowledge of healthcare, pharmaceutical, or regulated industries
• Advanced knowledge of Windows operating systems and client‑server environments
• Experience with Microsoft Azure, including virtual machines, networking, storage, monitoring, Entra, Purview, and Defender
• Experience with SQL Server troubleshooting and basic database administration
• Working knowledge of Active Directory, Group Policy, Exchange, and Systems Center Configuration Manager
• Familiarity with networking fundamentals including DNS, DHCP, VPN, and general connectivity concepts
• Experience supporting hybrid environments (on‑premises and cloud)
• Knowledge of the healthcare industry and/or medical insurance billing

Knowledge of the pharmaceutical industry with emphasis in outpatient pharmacy practice
Fundamental IT Certification (A+, MCITP Windows OS, Network +, etc.)
Remote Work Requirements

Must have a distraction free home office workspace
Must be willing to participate in video virtual meetings (camera on)
At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.

Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team‑building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.
Requires routine use of standard equipment and extended computer use. ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.
The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, we will engage only with pre‑approved, contracted agency partners.
The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.