Direct Care Support Professional - NOC Shift

Hourly Salary Range: $17.00 - $19.50
Schedule C: Sunday - Thursday 11pm - 7:30am
Schedule E: Tuesday - Saturday 11pm - 7:30am
The Resource Recovery Center of Orange County is dedicated to providing the highest quality of care to those suffering from Alcohol and Substance Use Disorders. Our goal is to help individuals and families begin the physical, emotional and spiritual healing process by utilizing compassionate, encouraging and evidence-based practices. The Recovery Support Staff (RSS) provide aid to individuals who have substance use disorders in a NY State OASAS certified Part 816 Medically Supervised Inpatient Detoxification program and/or Part 818 Inpatient Rehabilitation Program. RSS coordinate engagement with all clients including but not limited to pre-admissions, safety screenings, safety rounds, orientation to the facility, monitoring and encouraging participation in daily program routine, and the discharge process. RSS ensures that a "best practice approach" to client care is maintained, while promoting adherence to organizational values, vision, mission, and service to the recovery community. Communicates effectively within interdisciplinary team to support client's recovery goals, reduce client complaints, and reduce incidents.
Ensures shift to shift transitions are seamless and consistent.
Provides courteous and engaging customer service from safety desk or residential "L" posts, cross training for all posts/workstations.
Ensures the safety and well-being of all clients, visitors, and personnel while providing excellent customer service in a courteous and professional manner.
Provides support for evacuation drills, and effective responses to safety & emergency codes.
Observes and monitors clients, providing trauma informed redirection and encouragement to adhere to program activity schedule and structure.
Supports proper room searches and screenings of all client's property for contraband.
Monitors facility premises, access points, activities areas, and residential halls.
Ensures clients basic needs of clean linen, food, water, clothing, cleaning, and waste disposal are met while in quarantine and modified quarantine.
Supervision of client leisure time activities and outside recreation activities.
Escorts clients throughout the facility to mealtimes, groups, and activities.
Supports collection of urine specimens for drug toxicology on new admissions.
Maintain accurate records on shift reports.
Provides team with supportive feedback, supports process improvement on shift, and participates in culture of teamwork.
Remain in compliance with local, state, and federal regulations
Adhere to our dress code policy.
Assure clients follow daily schedule related to medication, lunch, snack, group, NDA's, therapeutic recreation, evening phone calls, wake-up, and lights out times.

OVERNIGHT SHIFT:

Ensure the dining room is cleaned and Search Room is stocked up with all supplies needed. (Overnight)
Overnight)
Participate in shift exchange meetings and completes standardized shift communication.
High school diploma or equivalent required
One (1) year related work experience preferred
Familiar with DSP, BHT, Milieu Counselor in Mental Health
Dedication to excellence in customer service with the ability to listen with an 'open mind', showing understanding and compassion.
Ability to lift items and/or equipment of up to 25 pounds.
Computer proficiency with email, outlook, and office suite.