Head of Client Support Services

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. The classification of Supervisor Ramp & Passenger Services includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions (as described below); monitors the quantity and quality of work performance; participating in the discipline, coaching, counseling, hiring and termination of subordinates; training subordinates, ensures compliance with Company rules and regulations, Company standards and contractual agreements; ensures budgetary controls and manning requirements .This position may include responsibility for communication between Airport Board officials and individual customers with the Company. The scope of the job may vary with the size of the operation and its primary line of business.Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes & dispatching flights in a safe & timely manner.

• May also be responsible for baggage service functions of filing loss, damage & pilferage claims.
• Offers efficient & professional customer service & resolves passenger problems as required.
• Work with minimal supervision.
• Ability to read & interpret documents such as safety rules, operating & maintenance instructions & procedure manuals.
• Ability to define problems, collect data, establish facts & draw valid conclusions.
• Ability to interpret extensive variety of technical instructions in mathematical or diagram form & deal with several abstract & concrete variables.
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality & employee relations meet or exceed standards.
• Maintain & control all required aspects of the operation in accordance with the corporate security program & TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity & compliance at all times.
• Read, understand & clarify the implementation of the site-specific security plan & ensure that all WFS staff are issued with a relevant company ID & that they are required to display this identity badge.
• Ability to administer practices in a fair and equitable manner, where all employees, customers, vendors & other third parties are treated with respect. six months to one-year related experience and/or training; Ability to read, write, speak, and understand the English language.
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.Ability to add, subtract, multiply & divide in all units of measure, using whole numbers, common fractions & decimals.
• Ability to speak effectively before groups of customers or employees of organization.Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!
• WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
• Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!