Part Time Fitness Front Desk Receptionist

Job Description Burn Boot Camp Bentonville is looking for a part-time Front Desk Associate that is available early mornings (4:30am-8:00am), days (8:00am-1:00pm) or evenings from 4:00pm-8:00pm, as well as occasional Saturday mornings as needed. The Front Desk Associate (also called Burn Ambassador) will be the first line of contact with our loyal members and interested prospective members. The candidate will focus on building meaningful relationships, providing top notch customer service and presenting Burn membership options. Responsible for maintaining a high level of professionalism with clients and build a strong sense of community at your Burn location

Work the front desk for camps and execute an elite client experience, while also performing tasks related to upkeep, maintenance, and cleaning of the facility

Execute client follow up leveraging our CRM system

Identify and assess customer needs to achieve satisfaction

Mindbody (point of sale system) responsibilities will include data integrity as it relates to contracts and members account info, new retail SKU entry, updated billing information, inventory management

Handle complaints, provide appropriate solutions and alternatives within Burn standards for any client issues with memberships, retail, Burn Nutrition, etc.

Capture content for social media

Collaborate with team and franchise partners to execute any new initiatives at the gym level

Customer orientation and ability to adapt/respond to different types of members

Able to easily learn and navigate software systems and maintain records

Excellent communication and customer service skills, both verbal and written communication.

Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

Must be able to lift and move equipment up to 100lbs

nCompany Description Burn Boot Camp is leading the charge to create healthy communities all over the world. The company strives to empower women to believe they can do anything they set their mind to, and with the support and dedication of the nation's elite personal trainers, clients learn the tools to reach their goals and create a new lifestyle. The supportive community at Burn Boot Camp is what makes it the strongest fitness company on the planet.

Burn Boot Camp is leading the charge to create healthy communities all over the world. The company strives to empower women to believe they can do anything they set their mind to, and with the support and dedication of the nation's elite personal trainers, clients learn the tools to reach their goals and create a new lifestyle. The supportive community at Burn Boot Camp is what makes it the strongest fitness company on the planet.