Server/Bartender/Host (Weekend Shifts)

Host (Happiest Hour)
Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of culinary experiences with a current collection of 18 concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development.
We then allow guests to feel transported to different parts of the world without leaving the comforts of their own city. We deliver our mission by providing unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty.
Happiest Hour spanning 12,000 square feet, and two levels of space, is located within walking distance to several sports and arts venues and is known as the destination for all things spirit-lifting. Its indoor and outdoor bliss features garden games, 25+ TVs, and 50 beers on tap for the ultimate spot to gather amongst friends, family, or colleagues. Its rooftop is known as Fanciest Hour and provides a lounge-like feel with live music that resonates with pure nightlife.
Hosts are expected to embody the hospitality, charm, and professionalism of our organization. This individual must be pleasant, conscientious, and professional with excellent hospitality instincts and drive to provide excellent customer service.
Create floor charts accordingly and assign servers their sections as requested by managers.
Work with management to ensure each guest is happy and all requests are met.
Communicate with kitchen and restaurant staff to maintain the efficient flow of the restaurant.
Relay messages regarding reservations/large parties to bussers, wait staff, kitchen staff, and food runners.
Assist bartenders in monitoring and coordinating the day-to-day operations of the bar during each shift and ensure all FOH SOPs are duly followed and fully executed.
Must be able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
Relay any guest complaints/comments to Manager.
Ensure service is performed in a timely, efficient yet comfortable manner to maintain the proper pace of service.
Maintain complete knowledge of and ensure staff's compliance with all departmental/HHG policies and procedures.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to stand for prolonged periods of time or entire shift.
Be available for any Restaurant mandatory meeting or training.
Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions.
Ensures smooth communication with all restaurant staff and leadership
Keeps current with trends in the restaurant industry.
Attire, language, and behavior:

Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.
Possess friendly and helpful customer service
~ Ability to speak English fluently and clearly for communication with others.
Availability to work nights, weekends & holidays.
Food Handlers & TABC - Required.