Field Service Engineering Tech

Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. We start with the customerWe succeed by being focusedWe make and keep our promisesWe work together as one teamWe help and trust each other to succeedApplicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently.Role: Field Service EngineerLOCATION:REMOTE - North America-based -Boston, Massachusetts Area. Candidates must reside within reasonable travel time (typically 60 minutes) of a major airport to support frequent weekday travel to customer sites. THE ROLE:Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. You’ll collaborate across teams, escalate issues when needed, and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites, you’ll play a critical role in driving customer satisfaction and advancing cutting-edge materials characterization technologies.COMMITMENT TO SERVICE EXCELLENCEPassion for solving complex technical challenges with precision and care.Proactive in anticipating customer needs and delivering timely, high-quality solutions.Eager to learn, grow, and collaborate to uphold the highest standards of service.System Installation & CommissioningLead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications. Perform “User Familiarization” Training at installations.Preventive & Corrective MaintenanceExecute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent performance benchmarks for spectral resolution, indexing accuracy, and detector calibration.Customer Engagement & Technical TrainingBuild trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain their systems confidently across key analytical workflows.Advanced TroubleshootingResolve complex hardware and software issues using specialized tools. Provide remote support when needed to minimize downtime and maximize uptime.Calibration & System UpgradesCalibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput.Education & Industry BackgroundBachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field. 3-5 years of field service experience in the microscopy or analytical instrumentation industry.Digital multimeters, Oscilloscopes.Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system.Ability to read and interpret mechanical, electrical, and system integration schematics.Hold a valid driver’s license and safe driving record, passport, and ability to travel independently.Must be physically agile and comfortable working in confined or awkward spaces.Capable of independently lifting and handling equipment weighing up to 50 lbs.Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday.Platform & Component ExperienceHands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy.Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition.Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity.Adaptable to evolving technologies and customer needs.Compensation:The expected salary for this full-time, benefited position is between $95,000-$115,000.