IT Support/Network Support

Overview

We are seeking a highly skilled and motivated Network System Administrator to join our dynamic IT team. The ideal candidate will play a critical role in managing and maintaining our organization's computer networks and systems, ensuring optimal performance, security, and reliability. This position requires a strong blend of technical expertise in both network and system administration, as well as a proactive approach to problem‑solving and innovation. This position may require occasional evening or weekend work to perform maintenance, system updates, or to support critical operational activities. Occasional travel to other company facilities, supplier sites, or test locations may also be required.

Key Responsibilities

Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and servers.

Monitor network performance and troubleshoot issues to ensure high availability and reliability.

Harden, update, and upgrade systems to eliminate vulnerabilities and enhance security.

Create and maintain comprehensive documentation for assigned systems and processes.

Provide end‑user support as needed, including managing user accounts, permissions, and access controls to maintain network security.

Implement and enforce security protocols to protect sensitive data and prevent unauthorized access.

Perform regular system backups and disaster‑recovery operations to ensure business continuity.

Evaluate and optimize network and system performance, recommending and implementing improvements.

Provide technical support and training to end‑users on network and system usage.

Collaborate with IT staff to plan and implement new technologies and system upgrades.

Document network configurations, procedures, and policies.

Stay current with industry trends and best practices to ensure the organization’s technology remains competitive.

Maintain inventories of IT assets and systems as assigned.

Research and recommend IT solutions to meet company and departmental needs.

Respond promptly to emergency network or system outages as required.

Document all support and maintenance activities.

Lead and implement projects as assigned.

Skills Required

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

Proven experience as a Network Administrator, System Administrator, or similar role.

Strong knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP, VPN) and network security practices.

Proficiency in managing Windows and Linux server environments.

Experience with virtualization technologies (e.g., VMware, HyperV).

Familiarity with cloud services (e.g., AWS, Azure) and their integration with on‑premises systems.

Knowledge of PowerShell and scripting languages.

Expertise in network monitoring tools and diagnostic utilities.

Solid understanding of firewall and IPS configuration and administration.

Excellent problem‑solving skills and the ability to work effectively under pressure.

Strong interpersonal, written, and oral communication skills, with the ability to convey complex technical information to diverse audiences.

Highly organized and detail‑oriented, with the ability to prioritize tasks in a fast‑paced environment.

Self‑motivated and directed, with a strong customer‑service orientation.

Experience working in a team‑oriented, collaborative environment.

Preferred Education and Certifications

CompTIA Server+, CompTIA Network+, Cisco CCNA, or equivalent certifications.

ITAR Requirements

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C.1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Work Environment And Physical Requirements

Employees in these positions must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to sit and to maintain attention to detail despite interruptions; may occasionally lift/carry/push/pull up to 25 pounds; may require minimal walking, standing for extended amounts of time, climbing, crouching, and/or bending; vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone. May require the ability to travel by air or auto. May require the use of personal protective equipment such as safety glasses, safety shoes, and shop coat.

Benefits At Firehawk Aerospace

Health Coverage: We offer 100% employer‑paid medical premiums for employees and up to 75% coverage for dependents under select plans, with additional options for PPO and HDHP plans. Coverage begins the first of the month following your hire date.

Dental and Vision Plans: Affordable dental and vision plans with extensive coverage options, including preventive care, orthodontics, and allowances for contacts and frames.

Employee Assistance Program (EAP): Access to free, confidential services, including counseling, legal consultations, wellness coaching, and virtual concierge services to support your work‑life balance.

Flexible Work Schedule: Enjoy a 9/80 schedule option, allowing for greater flexibility and work‑life balance.

On‑Site Perks: Complimentary snacks and refreshments to keep you energized throughout the day.

Professional Growth: Mentorship opportunities with industry‑leading engineers and engagement in cutting‑edge projects at the forefront of aerospace innovation.

Equal Opportunity Employer Statement

Firehawk Aerospace is an Equal Opportunity Employer; employment with Firehawk Aerospace is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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