Banking service banker

Compensation: USD 22.25 - USD 23.5 - hourly

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well‑being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! This position is responsible for acquiring, expanding, and enriching current and future member relationships by assisting and educating members in opening and managing their accounts and finances, building long‑term relationships, and cross‑selling the products and services that will help them be financially successful. Hours: Monday-Friday 8:45am-5:15pm, every other Saturday 8:45am-1:15pm.

Assist members with basic requests related to deposits, withdrawals, check cashing, opening new accounts, completing service requests, and submitting credit applications.

Proactively educate members on the features and benefit of the Credit Union’s products and services and actively cross‑sell and make qualified referrals for additional appropriate loan, deposit and fee income products and services.

Establish trust and lasting relationships with members by building a personal connection through engagement, education, asking open‑ended questions, listening, and having a consultative approach.

Maintain a healthy sales pipeline by collecting member contact information and scheduling follow‑ups for individuals who have a further need for engagement.

Refer members to financial experts, as needed (e.g First Mortgage and Financial advisors).

Assist, serve, and follow up as necessary with members who have fraud and forgery, deceased accounts, retirement services, account maintenance, business needs, and other unique account types to meet their continued needs and provide exceptional service.

Responsible for providing notarial services to members, including witnessing and authenticating documents and verifying members identity.

Support the branch community by being involved in Wings sponsored events and/or community events.

Follows through on risk and compliance processes and policies to ensure we safeguard our members’ assets, maintain their privacy, and act in their best interest.

Provide support to other teams within Retail Delivery, if needed, which may require travel.

High School diploma required, some college preferred.

Proven sales skills and 1 year member service or retail banking experience preferred.

Cash handling experience preferred.

Knowledge of banking and/or credit union regulations, preferred.

Experience recommending products and plans to improve a member’s financial position, preferred.

Ability to work efficiently in a fast‑paced and sometimes stressful environment while having the desire to maintain quality of service.

Proficient with MS Office products and general office equipment.

Required to obtain or possess a Mortgage Loan Originator ("MLO") unique qualifier (NMLS registration number). Must have the ability to successfully complete all MLO Registry requirements, including passing background and credits checks and submitting to fingerprinting and to any other requirements of the rules enacted pursuant to the S.A.Pay Range: $22.25-$23.50/hr plus incentives and 3% annual target bonus. Health Insurance

Life Insurance

Short Term and Long Term Disability

Health Savings Account with company contribution

Employee Assistance Program

Paid Vacation, Sick, Floating Holidays and Volunteer Time Off

Paid Holidays

Tuition Reimbursement