Counselor I - Evening Counselor

The Outreach Retirement Counselor provides retirement education, benefits guidance, and personalized support to TRS members, employers, and stakeholder groups. This position delivers group presentations, conducts individualized counseling sessions, and participates in outreach events to help members understand TRS benefits, plan provisions, service credit rules, and retirement readiness milestones. The ideal candidate is an effective communicator who can translate complex benefit information into clear, accessible guidance.

Bachelor’s degree from an accredited four‑year college or university

Two years of experience in customer service, financial services, benefits administration, or a related field

Strong public speaking, communication, and customer‑service skills

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

Preferred Qualifications Experience with public pension plans, retirement counseling, or employee benefits

Experience conducting presentations, seminars, or training sessions

Working knowledge of retirement system laws, policies, and benefit calculations

Conduct group retirement presentations statewide for members, employers, and agency partners

Provide one‑on‑one counseling sessions (in person, phone, or virtual)

Explain TRS retirement benefits, service credit rules, plan options, and required documentation

Assist members with understanding retirement eligibility, benefit estimates, and next steps

Respond to questions regarding TRS policies, procedures, and retirement laws

Support benefit fairs, outreach events, employer visits, and workshops

Build effective working relationships with employers and internal TRS divisions

Maintain accurate records of counseling activities and outreach efforts

Assist members in using online tools, forms, and resources

Travel throughout Georgia as required

Perform other duties as assigned

Knowledge, Skills & Abilities Knowledge of retirement system concepts, benefit calculations, and plan provisions

Strong public speaking and presentation skills

Excellent interpersonal and written communication abilities

Ability to explain complex information with clarity and empathy

Strong analytical and problem‑solving capabilities

Ability to manage schedules, travel logistics, and event coordination

Ability to work independently and collaboratively

Professional demeanor and strong customer‑service orientation

Ability to use standard office and presentation technology

Core Competencies Customer Service

Communication

Public Speaking

Teamwork

Accountability

Judgment & Decision Making

Work performed in office settings, employer sites, and event venues

Occasional evening or weekend events may be required

Physical Demands Ability to stand for extended periods during presentations

Ability to lift and transport materials or equipment up to 25 lbs.

Frequent travel by car

Regular use of computers, projectors, and audiovisual equipment

Note: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. The Teachers Retirement System of Georgia reserves the right to modify and expand job responsibilities and duties over time.

Teachers Retirement System of Georgia Is An Equal Opportunity Employer

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