Client Service Rep - Part Time

Operations Global Wealth Management Job Reference #

Full Time Your role

Are you truly service oriented? We're looking for a Customer Service Representative to:

answer inbound calls/chats in a multi-channel environment from our internal clients at the branches

educate clients on account services and capabilities

have basic computer troubleshooting skills for tier 1 support and document and ticket calls

have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries

Americas Client Service Team is GWM Americas contact center and support team assisting internal clients, external clients, and corporate stock option participants across multiple channels. We are a driven and diverse team with over 250 people working in close partnership with GWM Americas and functions to drive a best-in-class client experience. The Client Service team mission is to create an excellent client and field experience through inclusive partnership, the collective knowledge of the team and identification of opportunities to drive business decisions. proficient typing/grammar skills

• proficient in Microsoft Office Suite
• 4-year degree in related field
• Citrix, Good for enterprise, or Active Directory is a plus
• Windows 7 navigation skills
• basic understanding of computer networking
• know how to use remote access tools to assist clients
• Outlook and Microsoft office troubleshooting skills

Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. We have a presence in all major financial centers in more than 50 countries. This role requires an assessment on application. At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. Weehawken, NJ 07086 Disclaimer / Policy Statements

We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.