Tellers / Bank Teller

Pay Range: $21.00 - $29.93 (Hourly)

ACCOUNTABILITIES Customer Experience: Promotes a customer-centered culture and attitude among staff

Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis

Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy

Embraces and utilizes the Bank’s sales and coaching process, completes action plans in an effort to meet goals

Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures

Maintains accurate cash and transaction records, meeting established teller performance standards

Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution

Determines the necessity of placing holds on items presented for deposit

Understands the Bank’s operational and risk management policies as well as the Bank’s security policies and procedures

Assists in ensuring that the Bank is in compliance with local, state and federal regulations

May train or assist in training new employees

Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad

Interpersonal Skills – has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication

High school diploma or equivalent

Previous teller, cash handling and/or sales experience helpful

Demonstrated personal computer literacy

PHYSICAL DEMANDS/CONDITIONS REQUIREMENTS General office environment