Head of Operations & Business Management

The Operations Supervisor will be responsible for the overall planning, organizing and coordination of Production activities, as well as employee development, and driving Continuous Improvement activities.

Drive a \"Safety First\" culture by enforcing PPE requirements, conducting daily safety activities, and ensuring compliance with all health, safety, environmental, and Company policies and procedures.

Manage departmental operations to achieve Safety, Quality, Delivery, Cost, Throughput, and Productivity objectives.

Monitor, analyze, and maintain accountability for departmental KPIs, including On-Time Delivery (OTD), Scrap, Rework, Labor Efficiency, and Inventory Accuracy.

Develop and manage daily production schedules to support customer requirements and business objectives.

Maintain appropriate staffing and shift schedules based on production requirements and business needs.

Lead daily tier meetings to review performance, communicate priorities, identify constraints, and implement actions necessary to achieve operational targets.

Utilize PCC Standard Tools and Lean Manufacturing principles to drive continuous improvement, including 6S, waste reduction, productivity improvements, and cost‑saving initiatives.

Establish, implement, and sustain standardized processes, procedures, and visual management tools.

Manage employee performance, including performance reviews, coaching, disciplinary actions, attendance management, scheduling, and overtime assignments.

Lead employee training, cross‑training, coaching, and development to strengthen workforce capability, operational flexibility, and succession readiness.

Lead root cause investigations and corrective actions related to safety incidents, quality issues, delivery performance, and operational inefficiencies.

Partner with Quality, Engineering, Maintenance, Supply Chain, Planning, and Human Resources to resolve operational issues and achieve business objectives.

Communicate departmental performance, priorities, risks, and operational updates to management.

Working knowledge of Lean Manufacturing principles including 6S, Visual Controls, Standard Work, Daily Management Systems, Kaizen, and Continuous Improvement methodologies.

Strong leadership, interpersonal, coaching, and team‑building skills with the ability to motivate employees and drive accountability.

Strong problem‑solving and decision‑making skills with experience conducting root cause analysis and implementing corrective actions.

Demonstrated ability to manage employee performance, attendance, training, and development.

Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Experience using ERP/MRP systems for production reporting, labor tracking, scheduling, and inventory transactions preferred.

Ability to work in a dynamic manufacturing environment while managing multiple priorities and meeting production deadlines.

This position supports First Shift operations and requires schedule flexibility, including early start times, extended work hours, weekend support, and off‑shift coverage as business needs dictate.

Minimum 2-5 years of leadership experience with a strong technical background in manufacturing operations and product flow.

Lean Manufacturing, Continuous Improvement, 6S, and Root Cause Corrective Action experience preferred.

Bachelor\'s degree in Engineering, Manufacturing, Operations Management, Business Management, or a related field preferred.

Equivalent combination of education, technical training, and manufacturing leadership experience will be considered.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

Work is performed in a manufacturing environment with exposure to heavy machinery, forklifts, noise, chemicals, varying temperatures, and other typical shop conditions.

Ability to wear required personal protective equipment (PPE) and safely access manufacturing areas.

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