Client Service Support Rep

Title: Member Services Representative

Operations

Reports to: Club Manager

If you would love working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls Club (because they don’t judge either), then this may be your dream job! As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.

You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Shift could involve any of our hours of operation, including weekends and holidays.

Passion for helping others.

Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.

English language; Bilingual - Spanish helpful.

High School diploma or GED equivalent.

Equal Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Club Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. not a brand name or a mold maker, but a tool that can be used by anyone. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Any information that you do provide will be recorded and maintained in a confidential file.

Disability Status

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, for example, but are not limited to: Alcohol or other substance use disorder; lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS); Diabetes; Epilepsy; Intellectual or developmental disability; Mental health conditions; According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. We request this information to measure the effectiveness of our outreach pursuant to VEVRAA. A disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed forces service medal veteran definitions are provided.

EARN RAVE REVIEWS Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans.