Caregiver: Support Care

The Patient Care Specialist II performs advanced administrative and patient access duties to support daily medical office operations. This role is responsible for independently registering patients, verifying insurance, processing referrals, and resolving basic billing or documentation issues. The Specialist II ensures all interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional service to patients, families, and staff.

Collects and processes copayments following standard cash-handling and reconciliation procedures.

• Verifies insurance eligibility, obtains required authorizations, and documents verification results

Answers and routes phone calls, schedules or reschedules appointments, and maintains daily

Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a

Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents

Reviews patient accounts for outstanding balances or documentation errors and partners with billing

Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing

Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly

Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and

Provides professional, courteous customer service and maintains composure during high-volume or

Coordinates scheduling across multiple providers, departments, or specialties to support efficient

Audits patient charts, registration data, and referral documentation to identify and correct compliance

Participates in mandatory training programs related to compliance, privacy, workflow changes, and

Supports the Practice Manager and care team with assigned administrative tasks.

• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems

Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or

service metrics.

• Demonstrate excellent guest service to internal team members and patients.
• High school diploma or GED required.
• 2+years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems, insurance verification, and medical terminology.
• visual acuity to perform an acvity such as: preparing and analyzing data and figures; viewing a computer terminal; without help.