Part-Time /Full-Time Groomer

Job Title: Groomer

The Groomer is responsible for providing professional grooming services for dogs of all sizes while delivering exceptional customer service and upholding Pet Evolution's mission: "Our mission is to help pets live the good life by providing the highest quality food, treats and grooming services." This role includes full-service grooming, drop-in services (nail trims, paw pad trims, gland expressions, etc.), customer education, retail promotion, and maintaining a clean and safe salon environment. The Groomer must demonstrate kindness, compassion, attention to detail, safety awareness, and professionalism at all times.

Groom dogs of all sizes and breeds according to customer specifications and breed standards

Provide drop-in services including nail trims, paw pad trims, gland expressions, ear cleaning, and teeth brushing

Trim nails and clean ears

Greet scheduled customers and conduct grooming consultations using open-ended questions

Ensure all customers leave satisfied; address concerns immediately

Maintain accurate customer records and grooming notes

Answer phones and book grooming appointments

Clean and sanitize grooming equipment and salon facilities

Monitor animal behavior to ensure safety of pets and staff

Follow all company policies and procedures consistently

Complete a 30-hour in-store training period successfully

Attend required advanced pet and product training sessions

Customer Service Excellence: Patient, attentive, and proactive in ensuring client satisfaction

Ability to assess animal behavior and prevent injury

This role operates in a Retail Store and Dog Salon environment. The environment includes grooming stations, retail space, animals, grooming tools, and customer interaction. The Groomer must maintain a clean, organized, and safe workspace at all times.

This position requires frequent physical activity in a hands-on grooming environment. The employee must be able to lift and carry up to 60 pounds regularly, stand for extended periods, bend, kneel, crouch, reach, and safely lift, position, and maintain control of dogs of various sizes during grooming services.

This position may be hired on a full-time or part-time basis, with hours varying according to business needs. Overtime may be required as needed. No time off is permitted during the two weeks preceding Thanksgiving and Christmas.

Travel:

This position does not require travel.

Professional license and/or specialized grooming training required

Minimum of one (1) year of grooming experience not including training, apprenticeship, or shadowing

Successful completion of a 30-hour in-store training period

Ability to follow company policies consistently and procedures

Professional license and/or specialized grooming training preferred

Advanced pet and pet product training coursework

Strong understanding of animal behavior and body language

Work Authorization/Security Clearance:

Benefits (Full-Time Only): Two (2) weeks of Paid Time Off (PTO) Employer-sponsored retirement program Additional Employee Benefits Generous employee discount Flexible hours Fun work environment