Head of Operations (Warehouse & Transport)

Directs and coordinates activities of warehouse and transportation operations to obtain optimum use of equipment, facilities, and personnel by performing the following duties personally or through associates.

Directs all warehouse and transportation operations, closely interacting with department associates.

Reviews result of warehouse and transportation operations compares them to budget. Works Branch General Manager, to take corrective actions to achieve results.

Responsible to review sales levels in order to determine allocation and assignment of associates for warehouse and distribution departments. Manages and prioritizes, projects, and schedules.

Responsible for all areas of inventory control and implementing BakeMark Best Practices.

Responsible for sanitation and physical condition of warehouse, material handling equipment, and rolling stock. Recommends capital expenditures for acquisition of new equipment to increase efficiency and services of operations department.

Responsible for managing food safety and security for the branch.

Ensures compliance with warehouse and transportation related administrative policies, procedures, safety rules, and governmental regulations.

Directs investigations into causes of customer or shipper complaints and responds accordingly. Follows up on ALL customer requests and inquiries to ensure appropriate response is made and customer is satisfied.

Works closely with union representatives at bargaining unit Branches. Serves as first point of contact for union communication and grievances.

Treats all customers (both internal and external) with respect, courtesy, and kindness.

Upholds and complies with policies and attitudes adopted by the company.

Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.