Customer Service Dispatcher Needed ASAP!!!

Service Dispatcher
Shift/Hours: Monday - Friday, rotating schedule: 6:00 AM - 2:30 PM, 7:00 AM - 3:30 PM, 8:00 AM - 4:30 PM, 9:00 AM - 5:30 PM. Are you tired of corporate life and want to work for a local, family-owned company? Our client provides quality mechanical and construction services to contractors and owners in the Denver area and beyond. They are looking for a Service Dispatcher to serve as the primary liaison between customers and HVAC technicians, coordinating field activities, managing schedules, and providing high-touch customer service. The Service Dispatcher will be responsible for coordinating daily service operations, ensuring technicians schedules run efficiently, and maintaining communication between customers, technicians, and internal teams.
Give us a call at View phone number on click.appcast.io and/or apply directly to this posting for immediate consideration!
Service Dispatcher Responsibilities:

Assign and prioritize service calls for HVAC technicians based on urgency and skill set.
Adjust and reschedule technician routes to maximize efficiency and meet customer commitments.
Receive service requests, provide updates to clients, and manage customer inquiries or complaints.
Maintain constant communication with technicians to provide job details and ensure efficient operations.
Generate service tickets and manage service workflows within BuildOps software, including: quoting repairs, inputting service agreements and service projects, maintaining dispatch board accuracy.
Handle customer billing inquiries and investigate invoice discrepancies.
Confirm, reconcile, and submit technician hours weekly for payroll.
Other administrative, opening, closing duties as assigned.
Service Dispatcher Requirements:

• 2-3 years dispatch and customer service coordination experience.
• Experience with dispatching or service management software (BuildOps preferred).
• Strong multi-tasking capabilities, proficiency in Microsoft Office, and excellent communication skills.
• Familiarity with HVAC, mechanical, or construction service industry.
• Proactive, organized, and capable of working in a high-volume service environment.

• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay
• We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.