Head of Risk Management & Insurance

The Director of Risk Management plays a pivotal leadership role within a fast‑paced, mission‑driven organization, guiding the agency’s comprehensive risk management program and strengthening systems that protect our clients, staff, mission, and assets.

Reporting to the Vice President of Legal and General Counsel, this role helps the agency proactively identify, assess, and mitigate risk across clinical and administrative domains. The Director of Risk Management oversees a multifaceted portfolio that includes enterprise risk management, incident review and reporting, safety initiatives, and insurance oversight.

The work is dynamic and highly collaborative, requiring sound judgment, strong communication skills, and the ability to translate risk trends into actionable insights for leadership and staff. The Director of Risk Management has meaningful opportunities to shape agency‑wide systems, improve processes, and advance a culture of safety, accountability, and continuous improvement.

Brings a calm, analytical approach to complex and sensitive risk issues

Has experience in behavioral health or healthcare and understands the unique clinical, safety, and administrative risks those settings present

Values structure, documentation, and follow‑through while remaining adaptable to emerging risks and priorities

Takes ownership of systems, data, and processes and is motivated to continuously improve how risk is identified, tracked, and addressed

Support the General Counsel in the annual design, implementation, and ongoing follow‑up of the agency’s risk reduction and management program for continuous improvement of risk mitigation and legal outcomes.

Quarterly preparation and oversight of Risk Council meetings, topics and materials including maintaining the agency's quarterly risk calendar.

Identification and implementation of annual and strategic risk management goals. Oversee the agency’s annual risk assessment and track quarterly updates.

Oversee staff safety officer program and training.

Review and assist in development of plans for high‑risk clients who threaten staff or facilities.

Coordinate and implement any risk mitigation follow‑up or new agency initiatives derived from the Incident Review processes.

Assist the General Counsel in reporting risk trends to Risk Council, the agency’s executive leadership team, and PEQAR board committee.

Support the PEQAR committee through preparation of presentation materials and tracking all follow‑upon action items.

Create and monitor PBI reports for risk trends.

Review monthly/annual claims data and provide strategic direction and oversight of the agency’s insurance portfolio.

Review data and provide strategic direction and oversight to ensure cost‑effective optimization of risk management and mitigation.

Data Driven

All CCBHC required training courses must be completed within 30 days of hire.

Adheres to agency policies and procedures and supports agency mission and values.

Meets established performance/productivity standards as determined by program and agency leadership.

Demonstrates integrity as evidenced by honesty, trustworthiness, respect for self and others, sincerity, and valuing diversity.

Utilizes agency technology and attends training on updates and/or new applications.

Exhibits responsibility through good attendance, effective time management, dependability, self‑discipline, flexibility, and working independently.

Promotes team building through encouragement, support, shared decision‑making, and the seeking of synergistic results.

Utilizes supervision appropriately and willingly participates in training, demonstrating a desire for learning and professional development.

Communicates effectively both verbally and in writing.

Demonstrates excellent customer service both internal and external

Participates in identifying continuous improvement areas within department or agency and presents possible solutions.

Consistently produces quality work.

Master’s Degree in a mental health‑related field or social work is required.

Minimum of three (3) years of experience in clinical risk management or a related role.

Strong analytical acumen demonstrated by following a throughfall and analytical approach to planning, problem solving and decision‑making.

Strong ability to identify risk and develop mitigation strategies.

Must be able to work independently with minimal supervision and display strong judgment skills.

Well organized, strong ability to multi‑task, and excellent time management skills.

Must be proficient with Microsoft Office applications, and other software including but not limited to Excel, Word, and Power Point.

Must possess a driver’s license and use personal automobile to travel to locations other than primary office.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.