Head of Credit & Operations Audit

Job Title: Operations Supervisor
Pay Range: $21.00-$23.00
What You Will Accomplish

• Supervise, coach, motivate, and support Front Office and Housekeeping team members.
• Assign daily work schedules andmonitorproductivity to ensure efficient department operations.
• Oversee guest check-in and check-out procedures, ensuring adherence to hotel standards and procedures.
• Ensure Guest Service Agents consistently review arrivals, departures, room assignments, andrespond promptly to guest requests, concerns, and special accommodations.
• Monitor room inventory andassistinoptimizingroomutilizationand revenue opportunities, as well asinventory of supplies.
• Ensure compliance with all accounting, cashiering, and audit procedures,including:Cash handling,Credit card processing,Adjustments andtransfersorDisputes and charge corrections
• Assist guests with reservations, hotel information, local recommendations, and concierge-related requests.  Support Front Office operations by performing Guest Service Agent duties as needed.
• Supervise housekeeping staff to ensure cleanliness, presentation, and quality standards are consistently achieved.
• Conduct regularguest roominspections,review guest roomdeficiencies, public areas, and back-of-house areas to ensure compliance with brand and company cleanliness standards.
• Ensure compliance with company policies, OSHA regulations, and safety procedures.
• Monitor productivity and completion of daily housekeeping assignments.
• Coordinateroom readiness and cleaning priorities with Front Office staff to support guest arrivals and departures.
• Verify completion of laundry operations, inventory replenishment, and housekeeping supply management.
• Assist housekeeping operations as needed during high occupancy periods or staffing shortages.Perform housekeeping duties as needed to support operational demands and guest service expectations.
• Provide exceptional guest service and act as a primary point of contact for guest concerns.
• Resolve guest complaints and service issues within established authority levels.
• Utilize service recovery techniques to ensure guest satisfaction and loyalty.
• Communicate guest needs effectively with all hotel departments to ensuretimely fulfillment of requests.
• Maintain a professional, courteous, and positive attitude during all guest interactions.
• Serve as a liaison between Front Office, Housekeeping, and other hotel departments.
• Coordinate room status updates and operational priorities to ensure efficient room turnover and guest readiness.
• Perform administrative functions that support departmental operations and hotel management.
• Support lost and found procedures and ensure proper documentation of recovered guest items.

• Minimum 2 years of hotel operations experience in Front Office, Housekeeping, or related hospitality operations.
• Strong knowledge of hotel guest service standards and housekeeping operations.
• Strong attention to detail and commitment to quality standards.  Excellent guest service and conflict-resolution skills.
• Ability to lead,train,coach, and develop team members.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced hospitality environment.
• Proficiency with hotel property management systems and standard computer applications.
• Ability towork flexible schedules, including weekends, holidays, AM/PM shifts, and occasional overnight coverage.

• Marriott experience preferred.
• Experience supervising multiple hotel departments.
• Bilingual skills (English/Spanish) preferred.
• Minimum1 year ofsupervisoryor leadership experience.
• Strong attention to detail and commitment to quality.

PHYSICAL REQUIREMENTS

• Regular standing and walking throughout the hotel.
• Ability to inspect guest rooms and public areas.
• Frequent bending, stooping, reaching, and lifting.
• Ability tolift up to 50 pounds occasionally.
• Ability to work in indoor and outdoor environments and around cleaning chemicals, equipment, and laundry operations.

• Competitive pay
• Performance-based incentive program
• Medical, dental,visionand 401(k)benefits
• Paid time off and holidays
• Employee hotel discounts
• Career growth and development opportunities