Head of HR Services (m/w/d)

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Full Time Full-Time Management Honolulu, HI, US

We’re looking for a Dining Services Manager who leads with creativity, initiative, and a commitment to operational excellence. Join us to make every meal meaningful for our residents while shaping a team that shares your passion for excellence!

The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve.

Our culture emphasizes collaboration and teamwork in a supportive environment that puts our residents, clients and members first. Healthcare: Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program.

Retirement Savings: Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more.

Paid Time Off: Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays - and yes, your birthday is a paid holiday!

Sick Leave: after 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most.

Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; We’re seeking a Dining Services Manager who leads with creativity, initiative, and a deep commitment to hospitality excellence.

You’ll oversee front‑of‑house operations across multiple venues while mentoring supervisors and empowering staff to deliver exceptional, resident‑centered service every day.

Lead and elevate the dining experience across the Dining Room, Health Care Center, Employee Lounge, and Private Functions.

Build, coach, and inspire Dining Services Supervisors and dining team members.

Partner with culinary leadership to align service excellence with menu execution.

Engage residents and Resident Dining Committees to continuously improve the dining experience.

Champion service standards, training, and innovation in a dynamic senior living environment.

Monday-Friday (Full-Time), with required availability on weekends and holidays as needed.

Typical shift is 5:00 a.m. - Occasional evening shifts may be required.

Dining Experience Strategy & Service Standards

Develop, implement, and monitor dining service standards to ensure a consistent, high‑quality dining experience in the Dining Room, Health Care Center, Employee Lounge, and during Private Functions.

Champion a resident‑centered approach that prioritizes dignity, choice, hospitality, and relationship‑based service.

Serve as a visible leader who models professionalism, accountability, and the Arcadia Family of Companies’ culture of kindness, compassion, and respect.

Provide direct leadership to Dining Services Supervisors and indirect leadership to dining services team members.

Partner with the Executive Chef, Director of Dining Services, and Human Resources to recruit, interview, hire, onboard, and retain dining staff.

Administer performance management processes for all employees managed by the Dining Services Manager, including coaching, evaluation, recognition, corrective action, and development planning.

Foster a positive, inclusive, and respectful work environment that supports engagement, retention, and internal growth.

Operations, Scheduling & Coordination

Manage, coordinate, and oversee scheduling for Waitstaff, Health Care Center dining, Employee Meals, and Private Functions to ensure appropriate coverage and service flow.

Oversee front‑of‑house dining operations to ensure consistency, efficiency, and service excellence across all meal periods and events.

Ensure dining venues are properly staffed, prepared, and supported to meet operational and resident needs.

Develop and oversee ongoing training for dining staff, including customer service, serving etiquette and techniques, working with seniors, service recovery, and point‑of‑sale systems.

Ensure supervisors consistently reinforce service standards and provide effective on‑the‑floor coaching.

Lead or support implementation of new dining concepts, service models, and experience enhancements to continuously elevate service quality.

Resident Engagement & Feedback Integration

Work in concert with the Resident Food/Dining Committee to address, resolve, and follow up on resident concerns and requests related to food quality, service, and dining experience.

Provide continuous feedback from residents to the Executive Chef, Director of Dining Services, Sous Chef, and Dietitian regarding food preparation, presentation, taste, and variety.

Collaborate with department managers, supervisors, and staff to address resident needs and concerns related to dining in a timely and responsive manner.

Oversee ordering and inventory of supplies and service items for all dining venues.

Manage dining services operational resources in alignment with budgetary guidelines.

Oversee operation of the point‑of‑sale system, ensure staff are trained on proper use, and collaborate with Information Technology to resolve system issues.

Ensure compliance with all corporate, state, and federal health, safety, sanitation, and food service regulations.

Network with industry peers and establish professional relationships within the food and beverage industry to stay current with trends, best practices, and innovations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree (B.A.) or five to ten years related experience and/or training; Computer Skills
Proficiency in MS Office Suite - Word, Excel, PowerPoint, and Outlook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Air-conditioned upscale luxury dining environment

Outdoors—all types of weather

Arcadia Adult Day Care and Day Health Center

Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law.

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