Hospitality Attendant (Seasonal)

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. For more information about our privacy policy, please click here. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $16-$18 per hour. Work Schedule: The work schedule for this position is flexible. Employees are also able to enroll in the company’s 401k retirement savings plan. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant is also responsible, when stacking is necessary, for properly parking and retrieving guest vehicles while exhibiting standards of exceptional customer service. The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses proper Towne Park phone etiquette. Stands while serving guests.- Maintains the security of customer financial and identifying information.- Collects data in accordance with parking operations, if applicable.-Accurately completes shift report. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).-20% Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes.-20% The total amount of time for all functions of the job - 100% QUALIFICATIONS Education: High school diploma or general education degree (GED); Must be at least 18 years of age and be able to pass a criminal background check and drug screen A valid driver’s license and clean driving record Work Experience: One to three months related experience and/or training; Knowledge of customer service Skills: Customer service experience preferred Register/Computer experience preferred Must be able to drive manual transmission and perform parallel parking Must be able to read and write standard English language Must be able to read and comprehend simple instructions, short correspondence and memos Must be able to write simple correspondence Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed SCOPE Authority to Act: Job is fairly routine. Errors in judgment could affect the smooth and efficient operation of the department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Travel Travel of up to 5% may be required. Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. and follow us on LinkedIn. Towne is an Affirmative Action, Equal Opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.