Dispatcher (Call Center) - Part-Time

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Responsibilities:

Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.

Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.

Communicates all relevant details of driving assignments to drivers to ensure proper execution.

Assist drivers with routing directions and directs them to perform special services when required.

Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.

Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.

Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.

Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.

Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.

Maintains high compliance to dispatch standard operating procedures.

Handles customer concerns and requests for information in an expeditious and professional manner.

Escalates unresolved issues to management as appropriate.

Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager

Other duties as assigned

Company name is: Durham School Services