Head of Compliance Operations (Remote)

Bachelors DegreeSalary Range: $67,100.00 - $67,100.00 SalaryTravel Percentage: RegularlyJob Shift: AnyJob Category: Health CareThe Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges,those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose. on call evenings and weekends

The Operations Manager is responsible for the day-to-day operation of up to 7 Community Living locations. The Operations Manager must assure that all aspects of community living comply with DHS, HCBS, and CARF standards as well as agency policies and procedures. The Operations Manager is responsible for the hiring, training, ongoing supervision, and performance evaluation of Direct Support Professional staff at assigned locations. They are responsible for monitoring program budgets and expenditures to ensure programs operate in a fiscally responsible manner. The Operations Manager is responsible for creating and maintaining a positive, professional, and safe environment for clients and staff to live, learn, and work. The Operations Manager position requires on-call responsibilities to assure quality services 24 hours a day and 7 days a week. During the standard work week, the Operations Manager is directly responsible for responding to their assigned sites; weekends are handled via an on-call rotation. This position may have some work components that can be performed remotely. Remote work arrangements are not a right or entitlement of employment. They are discretionary and subject to demonstrated performance and operational needs. Approval may be rescinded at any time at the sole discretion of management. This position may work remotely as outlined in the Remote Work Acknowledgement for up to 20% of the work week with approval from the Director of Community Living.

Essential Job Responsibilities Ensures that assigned program locations are adequately staffed to support clients according to supervision and support needs as well as licensure requirements; prioritize coverage needs of the program in urgent or emergent situations to ensure the agency’s continued success.

Complete competency-based training assessments/on the job training with all regular and substitute staff assigned. This training includes but is not limited to: procedures, observation of client interaction, documentation, and specific instruction in shift duties and responsibilities. Provides additional required information and training to support DSPs upon request.

manage requests for PTO based on needs of the program and agency procedures. Ensure staff schedules, including voluntary additional shifts, are compliant with agency policies and procedures.

Review and approve assigned staff’s time records and expenses in Paycom, monitoring for accuracy and adherence to time and attendance procedures; submits timely payroll records per agency procedures and reports any suspected fraudulent activity to the Program Director immediately.

Monitor and ensure assigned staff’s compliance with all agency, state, and federal training requirements; prevent ineligible staff from engaging in work activities and reports concerns to Program Director immediately.

Provide ongoing guidance and training to direct support professionals to assure client programming, documentation, safety, rights and confidentiality standards are being met during service delivery.

Provide ongoing supervision and feedback to staff assigned in order to acknowledge areas of excellence and identify areas of opportunity. Complete performance evaluations for staff assigned prior to the end of the first 60 days and at least annually per procedure.

Draft and present corrective counseling documents to address staff performance deficits; Schedule and lead monthly staff meetings for assigned program locations using solutions-focused language and positive approaches; Document attendance and minutes, maintain documentation per procedure.

Ensure adequate food, safety, household, and sanitary supplies for assigned program locations according to licensure requirements by ordering through agency approved procurement procedures; monitor purchases to avoid excess stock of goods and stay within budgeted costs.

Monitor conditions to minimize financial losses in the area of overtime, employee injury, agency property misuse/damage, food costs, and other program-specific areas.

Participate in the development of program budgets by preparing estimated expenses to include furnishings for repair/replace, client activities, facilities and accessibility needs, as well as aesthetic upkeep.

Monitor assigned program locations’ physical environments including but not limited to: exterior structures, interior structures, furnishings and appliances. Takes appropriate urgent or emergent actions when necessary.

Collect, report, and utilize program safety data for assigned program locations and fleet vehicles. Review and maintain documentation completed by staff per agency procedure to ensure that problems or concerns are addressed immediately.

Ensure clients and staff receive ongoing training in safety topics and procedures for response to incidents and disasters; Attend service planning meetings annually and as needed per timelines established by licensure requirements.

Participate in the development and provide direct implementation of Implementation Strategies according to timelines established by licensure requirements for assigned locations.

Participate in the coordination of Health, Behavioral Intervention, Community Day, Behavioral Health, Employment, and other services based on individual client needs and licensure requirements. facilitate selection of external registrations to submit to Case Manager, ensure availability of staff coverage and transportation for selections, and ensure choices for in-house and community activities are offered to all clients.

Coordinate and ensure client transportation needs are fulfilled through both internal fleet vehicles and external transportation services.

Provides and/or arranges for staff training on client plans and strategies annually, upon revisions to strategies, when a knowledge gap is identified, and as requested by program staff; Review and reference agency policies, procedures, and forms frequently while performing essential job responsibilities; stay apprised of and implement updated policies and procedures communicated by agency leadership.

Conduct at least 4 unannounced site visits to assigned program locations per month; provide feedback to staff and departments using solutions-focused language and positive approaches. Participate in obtaining input from customers (clients, families, guardians, other staff) and stakeholders on how to improve services through individual/group meetings; provide feedback to departments, team members, and supervisors using solutions-focused language and positive approaches.

Compile and enter data on program outcome measures and assist clients from assigned caseload to complete client satisfaction surveys according to CARF standards and timelines.

Participate in monitoring client financial status including but not limited to: earned income, unearned income, public entitlements, personal needs allowance, and bills. Report misuse or exploitation of client money and/or benefits to Program Director or designee according to policies and procedures.

Participate in client referral and admissions processes using solutions-focused language and positive approaches.

this includes cross training and coverage in other programs to ensure the agency’s continued success.

Physically assist clients in situations including, but not limited to: getting in and out of van, bathtub, shower, or bed as stated in client strategies.

Provide transportation for clients in personal or agency vehicle for work, shopping, appointments, social events, etc.

Maintain medication administration authorization by performing medication administration tasks (medication passes), attending annual training, following all policies and procedures, and minimizing preventable medication errors.

Lead by example in implementing Home and Community Based Settings Rules and applying principles to client, family, and stakeholder interactions.

Attend and participate in region, department, division, and agency scheduled meetings, events, and trainings using solutions-focused language and positive approaches. Notify immediate supervisor of identified schedule conflicts as soon as possible; take appropriate action according to agency policies and procedures including completing required incident reporting or documentation.

Collaborate with clinical staff and management to develop and implement a plan of action using solutions-focused language and positive approaches in the event of client emergencies or critical needs Monday through Friday.

What will we provide Full Time employees. 21 Days of Paid Time Off plus 10 Paid Holidays

Paid training

Tuition reimbursement

Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance

Education: Bachelor’s Degree in Human Services, Master’s preferred.

Experience: At least two years of experience working directly with individuals with intellectual disabilities.

No medical restrictions which would prohibit implementation of a lift/transfer or implementation of behavioral programs.

Perform daily housekeeping tasks and assist clients in independent living skills.

Physically assist clients in situations including, but not limited to: getting in and out of van, bathtub, shower, or bed regularly

Equipment: Computer and software including Microsoft Word, Outlook, SharePoint, Excel, and Teams; Zoom platform.

Office Equipment including printer/scanner, copy machine, calculator, shredder, etc.

Telephone and voicemail.

Alarm Systems for monitoring fire, weather, security, etc.

Adaptive equipment as defined in individual strategies including hoyer lift and accessories, shower chairs or benches, walkers, wheelchairs, etc.

Ability to lift or move up to 50 pounds to assist in two-person lift or with use of adaptive equipment.

Complete required DSP Training, including Medication Administration Authorization.

Maintain Medication Administration Authorization by following all related policies and procedures.

Complete and maintain training compliance and/or certification in CPR, First Aid, Infection Control, OIG Rule 50, and CPI.

Complete state-required QIDP training within six months of hire.

Use of a personal automobile during work hours is required.

Provide transportation for clients in personal automobile when necessary.

Use of personal cell phone for work-related communication and tasks, including applications for HIPAA-compliant messaging is required.