Insurance Referral Coordinator - Medical Records

Employment Status: Full time Shift:
Day (United States of America) Facility:
R161518 Referral Coordinator - Central Resource Center - Carilion New River Valley Medical Center (Open)

How You’ll Help Transform Healthcare:
The Referral Coordinator performs core referral functions, including scheduling, referral authorization, and medical record maintenance for a practice, clinic, or department. Coordinates care related to screening, diagnostic, and therapeutic services, ensuring accuracy and efficiency. Serves as a resource for patients, providers, staff, and external partners while maintaining professionalism, confidentiality, and effective communication.
The Referral Coordinator
Ensures referral requests are scheduled timely in accordance with established procedures, including patient visits, testing, procedures, and surgeries.
Maintains working knowledge of clinical information systems for scheduling, registration, and reporting functions.
Ensures accurate entry of insurance, demographic, and eligibility information in accordance with established procedures.
Verifies referral and authorization requirements and completes processes within required timeframes.
Provides high levels of customer service to patients, visitors, clinical staff, and team members.
Supports team, practice, or department needs including administrative work, data entry, medical record management, and report completion.
Participates in special projects as assigned by leadership.
Provides directions and assistance to patients and visitors as needed.
Communicates effectively with management, clinical staff, and internal and external customers.
Manages changing priorities and workload interruptions while operating office equipment.
Participates in referral-related training, meetings, and ongoing education.
Serves as a resource for referral-related questions and guidance.
Licensure, Certification, and/or Registration: Other Minimum Qualifications: Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheet, presentation, and database software required. 17.39 - $24.35 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at View phone number on aiapply.co, 8:00 a.m. Monday through Friday.
Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Access to our health and wellness app, Personify Health
Discounts on childcare
Continued education and training