TEMP to PERM Claims Processor

Job Title: Complex Claims Specialist

Job Type: Permanent

Locations: Atlanta, Boston, Chicago, Hartford, NYC, or Scottsdale

Reporting To: AVP – Team Manager

Overview The Complex Claims Specialist independently analyzes General Liability claim submissions, establishes case reserves, and drives early resolution of claims. The role includes local defense counsel coordination, business development, and product insight sessions.

Key Responsibilities Strategize and maximize early settlement opportunities for General Liability claims (BI & PD)

Draft and review coverage analyses

Monitor litigation/suits and manage local defense counsel relationships

Assess exposures and adequacy of claim reserves continuously

Lead high exposure claims management within the team

Attend mediations and/or settlement conferences as required

Prepare and present quarterly reserving packs

Participate actively in the Claims/UW/Actuarial feedback loop

Maintain accurate file documentation in the claims management system

Keep senior claims management informed of key issues

Personal Specification JD from an ABA‑accredited law school

Bar admission in good standing

Minimum of 8 years of professional experience in General Liability with an insurance carrier or litigation experience in General Liability Litigation and mediation experience

Ability to analyze liability and potential damages exposure

Experience monitoring outside counsel and negotiating allocation issues

Experience drafting or reviewing litigation budgets

Experience recommending or setting reserves

Ability to handle large volume of claims or litigation matters

Strong verbal and written communication skills

Strong ability to build rapport and relationships with clients

Team‑oriented with ability to excel in a collegial environment

Leadership and people‑management skills

Less than 10% travel required

Benefits Competitive salary and bonus (based on personal & company performance)

Salary range: $115,000 – $130,000

401(k) with competitive company matching

Comprehensive health, vision, dental and FSA plans

Company‑paid group term life, short‑term disability and long‑term disability coverage

24 paid time off days, 2 company days, 10 paid holidays, and ability to purchase 5 PTO days

Paid parental leave

4‑week paid sabbatical after every 5 years of service

Annual reimbursement up to $600 for health club membership or fitness program fees

Company‑paid subscription to Headspace for mental health support

Hybrid work model – requires 2 days in office weekly

Equal Opportunity Statement Hiscox is an equal opportunity employer and welcomes applicants from all backgrounds.

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