Help Desk IT Support / Technical Support

Hoffer Plastics is hiring for " Help Desk Technician ", "1st shift". Frontline Technical Support: Promptly respond to helpdesk inquiries, providing professional and courteous assistance via phone, email, or ticketing systems.Research & Problem-Solving: Use internal resources, documentation, and online references to investigate unfamiliar issues and implement effective solutions.Troubleshooting & Issue Resolution: Diagnose and resolve routine hardware, software, and connectivity problems. In more complex scenarios, coordinate with vendor support or escalate to senior technicians.Device Deployment & Software Installation: Configure and deploy new devices, install approved software, and ensure all systems are updated and secured.ERP Familiarity & Support: Develop and maintain installation, deployment, and troubleshooting guides for future reference.Customer Service & Communication: Continuous Learning & Cybersecurity Awareness: Demonstrate curiosity and a willingness to explore new tools, technologies, and cybersecurity threats. Team Collaboration & Projects: Work effectively with senior technicians, IT staff, and other stakeholders on improvements, system enhancements, and occasional project-related tasks outside normal business hours.QUALIFICATIONS:Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g., Technical Aptitude: Familiarity with Windows operating systems, standard office productivity tools, and basic networking concepts.Customer Service Orientation: Flexibility: Comfortable working occasional non-standard hours to support projects or urgent needs. Benefits:Blue Cross Blue Shield Medical, Dental and VSP Vision InsuranceHoffer Plastics matches .50 per $1.00 dollar contributed each payroll period up to 6% plus a Safe Harbor contribution of an amount equal to 3% of employee's annual eligible earningsPaid Life Insurance in the amount of 1.5 times basic annual salaryShort term and Long-term Disability2 Weeks Paid Vacation and up to 5 Days of Illinois Paid Leave.S. company that goes "All In" for people, plastics and purpose.Hoffer Plastics Corporation: Plastics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.