Massage Therapist in Spa
RPMGlobal
Leisure Sports Spa Department
Job Description
MASSAGE THERAPIST
MISSION
Create a relaxing spa experience for members and guests. Greet each client with a positive and inviting attitude, and assist each one with any requests he/she may have. To handle each client in a friendly and professional manner; make each one feel special. Customize massage services to provide personalized attention, specific to the needs and wants of the individual.
REPORTS TO
Spa Manager
DRIVERS of SUCCESS
Personable, Friendly Demeanor
Customer Service Obsession
Team Player, Leadership Skills
Professionalism, Responsibility
Possession of Physical Skills and Certifications related to Position
Communication and Selling Skills
PRIMARY RESPONSIBILITIES
Be prepared and arrive at least fifteen minutes early for each appointment; start and end on time
Enthusiastically greet and assist each client in preparation for his/her massage
Perform all massage therapy services professionally, catering to the client’s needs
Keep massage room clean and stocked for the next client or therapist
Promote spa specials as well as ongoing services, products and gift certificates
Strive to create loyal customers and ongoing clients; encourage clients to book continuing and future appointments
Strive to build a referral business
Offer parting wishes to all clients as they leave the spa
Communicate frequently with staff who are maintaining the appointment book to stay aware of any changes to the schedule
Work closely with other spa staff (i.e., estheticians) to coordinate the delivery of spa package services
Participate in club programs to promote massage and wellness services (i.e., performing chair massages at a health fair, etc.)
Maintain required certifications and/or licenses
Other responsibilities as assigned by the Spa Manager
ESSENTIAL PHYSICAL REQUIREMENTS
Qualified candidates, with or without reasonable accommodations, must be able to:
Write, read, speak, hear and see
Obtain required licenses and certifications
Stand for prolonged periods
Perform massage therapy techniques for prolonged periods
Set-up and take-down light equipment
Walk, bend, lift, and carry up to 20 lbs.
Fold and carry stacks of sheets, towels and robes
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