Salesperson - Full-Time Retail

Full-time
At MonkeySports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you're a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, MonkeySports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences.
Whether you're on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.
The MonkeySports Retail Associate III position is designed for seasoned retail professionals who have demonstrated exceptional customer service, advanced product knowledge, and the ability to lead by example. This role requires a deep understanding of store operations, the ability to manage complex tasks, and a commitment to delivering an outstanding customer experience. Retail Associate III team members take on increased responsibility, mentoring junior associates, supporting store leadership, and ensuring operational excellence. As a key player in driving store performance, they help foster a collaborative environment, maintain high standards of customer satisfaction, and contribute to the overall success of the store.
Advanced Customer Engagement & Sales:

Help customers with custom orders and special requests, ensuring accuracy and follow-through.
Merchandising and Store Standards:
~ Oversee merchandising standards in assigned sections, ensuring consistent compliance with company guidelines and brand presentation.

Point-of-Sale Oversight:
Serve as a resource for Retail Associate 1 and 2 team members on register troubleshooting.
Inventory & Operational Support:
Assist with inventory counts and ensure discrepancies are addressed.
Mentoring & Associate Support:
Help guide Retail Associate 1 and 2 team members, reinforcing company policies, procedures, and customer service expectations.
Answer basic peer questions and demonstrate best practices on the floor.
Store Appearance & Safety:
Maintain high standards of cleanliness and organization on the sales floor and in stock areas.
Ensure all safety procedures and loss prevention standards are upheld.
Participate in store meetings, provide input on operational improvements, and assist with event execution.
Model MonkeySports' service standards and help enforce policy adherence among peers.
Perform other tasks assigned by leadership to meet store goals.
High school diploma or equivalent preferred.
Typically 1+ year of retail experience OR progression through Retail Associate I and II roles with proven competency.
Proficiency in POS systems, inventory tools, and basic troubleshooting.
Spending long hours on their feet, moving around the store to assist customers and execute daily operational tasks
Handling merchandise, which may involve lifting and carrying items of varying weights up to 50 LBS
Using hands to operate cash registers, computers, and other equipment
Must prioritize multiple tasks, shift focus quickly, and handle occasional high-pressure situations.
Demonstrate independent judgment when assisting customers and supporting team members.
Primary work is on the retail floor, engaging directly with customers and team members.
Schedule flexibility is essential, including evenings, weekends, and holiday shifts. Travel may be required to attend events.
Medical
Dental
Paid Time Off (Vacation, Personal Days)
Life, Accident, Disability, FSA, Critical Illness, Identity Theft Coverage, Pet Insurance
Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
Employees new to MonkeySports typically come in at the start of the pay range. MonkeySports focuses on providing a simple and transparent pay structure which is based on a variety of factors, including but not limited to location, experience and job-related skills.