Customer Service Officers

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. Reporting to the Service Response Center Manager, this position is responsible for the documentation, communication, and dispatching of a wide variety of service requests from the customers of the Service Response Center to the staff of the Support Services departments that the SRC serves. The Customer Service Representative's goal is to provide the best possible customer contact for those calling for services.
EEO/AA/Disability/Veteran
Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building: 1.1 Following hospital policies and procedures

Performs Customer Service Duties: 2.1 Answers telephones within three rings using designated script.

Manages Office Operations by: 3.1 Utilizes a wide variety of systems to ensure operational effectiveness that include (but not limited to) KCI?, Service Tracking?, Provides administrative clerical support. 4.1 Runs and collates various reports and other documents from the Service Response Center computer programs and assembles them for distribution to appropriate supervisor.

Maintains Quality Service by: 8.1 Enforcing quality and customer service standards

Prevents the Spread of Bloodborne and Airborne Diseases by: 10.1 Using work practice controls, engineering controls & personal protective equipment.

High School graduate or G.D, AAS Degree in Secretarial Science or Administrative Office Technology.- Experience Healthcare and/or previous Customer Service dispatching experience desired, 2 years in a medical setting; previous hospital experience preferred, proficient knowledge of various software programs.
Special Skills Healthcare and previous Customer Service dispatching experience desired., Strong data entry skills required. Computer experience utilizing with Windows 7, Microsoft Word, Excel, Power Point. Excellent customer service skills, listening and telephone skills. Ability to read, write, speak and understand English fluently. Supports an environment of idea sharing and comments. Has significant accountability for ensuring internal customer satisfaction. Requires contact with external customers/contacts to furnish or obtain information and serve as a customer resource/point of contact. Ability to accurately and quickly operate a computer keyboard, mouse and telephone simultaneously. Ability to talk clearly, distinctly and be understood on a telephone in English. Ability to speak Spanish is a plus but not required.
PHYSICAL DEMAND Subject to high stress situations, moderate noise environment, works with computer terminal, and prolonged sitting.