VP, Head of Product Management

The VP, Prism Product Manager is accountable for strategy, roadmap, and delivery of new products, capabilities, and features for multiple value streams within Synchrony’s Credit Acquisition platform (SynApps). This leader drives cross‑functional alignment across business owners, product owners, technology partners, and Prism pillar teams to deliver measurable outcomes that grow the business and optimize credit acquisition processes.

Own product strategy and roadmap for SynApps value streams, ensuring alignment to Prism and enterprise objectives, and partnering with other SynApps product leaders to manage dependencies and shared platform impacts.

Lead end‑to‑end delivery of new products, capabilities, and features from discovery and definition through implementation, release readiness, and adoption.

Drive stakeholder alignment and decision‑making across Credit Acquisition, Fraud, IT, Prism pillars, and other Agile Train teams - balancing needs, negotiating trade‑offs, and securing commitments.

Proactively manage difficult conversations and escalations: identify misalignment, delivery risk, scope conflicts, and blockers early; Refine and validate requirements by partnering with Product Owners, engineers, and architecture to translate business needs into well‑defined features, acceptance criteria, and outcomes; Own prioritization by applying product judgment, business impact, and data to maintain a transparent, defensible backlog and plan.

Lead PI Planning: align scope to capacity, manage dependencies, secure commitments, set stretch goals, and communicate planned vs. Develop and coach Product Owners, continuously improve SynApps delivery, change control, and stakeholder engagement practices.

Track execution and outcomes: communicate timelines, risks, dependencies, and progress with rigor; Perform other duties and/or special projects as assigned.

Bachelor’s degree and 4+ years of relevant experience in consumer/commercial credit management, lending, marketing, or related field in a credit card/consumer credit decisioning environment; or in lieu of a bachelor’s degree, 8+ years of relevant experience.

Understanding of Synchrony’s originations platforms: 3+ years Agile Product Owner (or similar) experience.

2+ years Project Management experience.

2+ year experience with Agile and SAFe/scaled agile methodology.

Demonstrated execution rigor and attention to detail (report accuracy, data integrity, delivery discipline).

Ability and flexibility to travel for business as required.

Proven strength in stakeholder management - including driving decisions with senior leaders, resolving conflict, and negotiating trade‑offs.

familiarity with consumer and commercial lending products and practices.

Master’s Degree or MBA with advanced analytic focus (or equivalent) preferred.

Salary range: 135,000.00 - 230,000.00 USD annually , eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Synchrony offers flexibility: you may work from home near one of our hubs or come into an office. You will be required to commute to your nearest hub (virtual or physical) for in‑person engagement activities such as regular business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Legal Authorization & EEO Statement
Legal authorization to work in the U.We will not sponsor individuals for employment visas, now or in the future. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Representatives are available from 8 am - 5 pm Monday to Friday, Central Standard Time.

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