Service Writer - FULL TIME

Service Writer

Pay: $70,000 - $100,000 Per Year

Job Type: Customer Service

Summary

We're looking for a highly motivated and customer-focused service writer to join our team. You'll be the first point of contact for our valued customers, acting as a liaison between them and our mechanics. This role requires a strong understanding of heavy-duty trucks, excellent communication and customer service skills, and the ability to manage multiple tasks in a fast-paced environment. If you're passionate about the trucking industry and thrive in a team environment, we encourage you to apply!

Responsibilities

Greet customers in a friendly and professional manner, both in person and over the phone

Actively listen to customer concerns and accurately assess repair needs

Schedule service appointments and effectively communicate estimated timelines

Create and manage repair orders, ensuring accurate information and clear communication with technicians

Obtain customer authorization for repairs and provide detailed service cost estimates

Provide regular updates to customers on the progress of their repairs

Process payments and ensure customer satisfaction throughout the repair process

Maintain accurate customer records and shop documentation

Requirements

2+ years of experience in a service writer role, preferably within the heavy-duty truck industry

Strong understanding of heavy-duty truck operation and repair procedures

Excellent communication and interpersonal skills, with a focus on building rapport and resolving customer concerns

Proficient in computer skills, including experience with service management software (CDK or similar a plus) and Microsoft Suite

Ability to multi-task, prioritize workload, and manage deadlines effectively

Strong organizational skills and attention to detail

Ability to work independently and collaboratively within a team environment

Shift Schedule

Full Time

No Weekends!

8:00 AM – 5:30 PM Monday through Friday

40 hours per week

Benefits

Dental Insurance

Life Insurance

Disability Insurance

Supplemental Insurance

Flexible SchedulePaid Holidays

Paid Personal Days

Retirement Plan

At Freedom Truck Center LLC, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Freedom Truck Center LLC is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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