Head of Project Management

Print Project Manager Full-Time | On-Site in Midtown Manhattan, New York City
Schedule: Monday-Friday, 8:30 AM-5:00 PM
ABG Print is a fast-paced commercial printing company serving many of New York City's leading corporations, financial firms, nonprofits, event agencies, and professional services organizations.
Family-owned and operated since 1992, we specialize in producing high-quality, time-sensitive print projects. A large percentage of our work is received, produced, and delivered within 24 hours, which means strong project management, communication, and attention to detail are critical to everything we do.
We are looking for an experienced Print Project Manager who can take ownership of projects from initial request through final delivery.
This position combines print expertise, estimating, customer communication, production coordination, problem-solving, and follow-through. You will work directly with clients while coordinating closely with our Production, Client Services, and outside vendor partners to make sure projects are produced accurately, on time, and to our quality standards.
The right person understands printing, enjoys solving problems, communicates clearly, and takes pride in making complicated projects feel easy for the customer.

What You'll DoOwn Print Projects From Start to Finish
Manage print projects from initial inquiry through final delivery
Review customer requests and determine specifications, production requirements, timing, and potential challenges
Prepare accurate estimates and quotes based on project specifications
Establish timelines and coordinate deadlines across internal teams, vendors, and customers
Monitor projects throughout production and proactively address issues before they become problems
Confirm that final products meet specifications, quality expectations, and delivery requirements
Maintain ownership of open projects rather than relying on customers or coworkers to remind you what needs to happen next
Customer Communication & Success
Communicate directly with customers by telephone and email
Help customers translate their goals into practical print specifications and solutions
Explain production options, timelines, materials, and tradeoffs in clear language
Provide proactive project updates, particularly when timing or specifications change
Build strong relationships with customers by being knowledgeable, responsive, and dependable
Follow up on open estimates and pending projects to make sure opportunities do not get lost
Our customers should feel that their project is in capable hands.

Estimating & Print Planning
Review artwork, quantities, sizes, substrates, finishing requirements, delivery needs, and other project specifications
Identify missing information before a project reaches production
Recommend efficient production methods when there are multiple ways to accomplish the customer's objective
Provide Production with complete and accurate project information
Coordinate outsourced production when work is better suited to an outside partner
Coordinate logistics, pickups, deliveries, and other project requirements
Monitor outsourced projects to ensure they remain on schedule
Conduct occasional on-press or vendor quality checks when appropriate
Help resolve quality, timing, file, or production problems quickly and professionally
Professional experience in commercial printing, digital printing, wide-format printing, print production, print estimating, or print project management
Strong customer service and relationship-building skills
Comfortable speaking professionally with customers on the telephone
Exceptionally organized with the ability to manage many active projects simultaneously
Comfortable learning and using technology, including Microsoft Office, CRM systems, estimating systems, and ChatGPT
Collaborative, flexible, and willing to help outside a narrow job description when the business needs it
A candidate does not need to know every piece of equipment or every production method we use, but they should arrive with a meaningful understanding of how commercial print projects move from specifications and files through production and delivery.

At ABG, we believe in constantly striving to better our service, our company, and ourselves.
We expect Project Managers to learn from every project. When you own a project, you are accountable for the outcome.
It means knowing where the project stands, communicating with the people involved, identifying problems, and making sure the project reaches the finish line.
ABG operates quickly, and our customers depend on us for time-sensitive work.
We expect Project Managers to communicate rapidly, clearly, and proactively with customers, Production, vendors, and other departments.
A customer should rarely need to ask us, What's happening with my job?

Our customers rely on us for important, time-sensitive projects. You enjoy managing a lot of moving pieces.
When a customer sends an incomplete request, you know which questions to ask. You do not view project management as simply passing information between customers and Production. Printing is full of unusual projects, changing technology, and situations that do not fit perfectly into a checklist. The strongest Project Managers become better every year because they remain curious.

Health insurance

• Dental insurance
• In person, Midtown Manhattan, New York City

This is an on-site position. Project management at ABG requires close communication with Production and firsthand understanding of the work moving through the facility.

Please submit your resume and answer the application questions below.
Application Questions
# Describe your experience with commercial, digital, or wide-format printing. What types of projects have you personally managed?