Claims Liability Adjuster (Remote)

Overview

Position Title: Multi Line Claim Representative I

Location: Hybrid – Reporting to Chicago, IL Region

Chicago-area candidates preferred. Remote eligible; this role may be performed in states where CCMSI is authorized to hire. Pay transparency requirements are met for applicable jurisdictions.

Schedule: 8:00 am-4:30 pm CT, M-F

Salary Range: $60,000-$70,000

Responsibilities

Investigate and adjust multi‑line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.

Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution.

Authorize and make payment of multi‑line liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.

Negotiate settlements with claimants and attorneys in accordance with client’s authorization.

Assist in selection and supervision of defense attorneys.

Assess and monitor subrogation claims for resolution.

Prepare reports detailing claims, payments and reserves.

Provide reports and monitor files, as required by excess insurers.

Compliance with Service Commitments as established by team.

Delivery of quality claim service to clients.

Qualifications

Excellent oral and written communication skills.

Self‑starter with strong organizational abilities.

Ability to coordinate and prioritize required tasks.

Flexibility, initiative, and ability to work with a minimum of direct supervision.

Discretion and confidentiality.

Ability to work as a team member in a rapidly changing environment.

Reliable, predictable attendance within client service hours.

Responsive to internal and external client needs.

Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience

3+ years liability claim experience or insurance related experience is required (or equivalent education).

Bachelor’s degree in Risk Management or Insurance related program.

Associates degree preferred.

Nice to Have

Bilingual (Spanish) proficiency – highly valued for communicating with claimants, employers, or vendors but not required.

Benefits

4 weeks paid time off that accrues throughout the year plus 10 paid holidays in the first year.

Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.

Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).

Career growth: Internal training and advancement opportunities.

Culture: supportive, team‑based work environment.

Success Metrics

Quality claim handling – thorough investigations, strong documentation, well‑supported decisions.

Compliance & audit performance – adherence to jurisdictional and client standards.

Timeliness & accuracy – purposeful file movement and dependable execution.

Client partnership – proactive communication and strong follow‑through.

Professional judgment – owning outcomes and solving problems with integrity.

Cultural alignment – treating every claim as a real person and acting accordingly.

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

Lead with transparency – we build trust by being open and listening intently in every interaction.

Perform with integrity – we choose the right path, even when it is hard.

Chase excellence – we set the bar high and measure our success. What gets measured gets done.

Own the outcome – every employee is an owner, treating every claim, every decision, and every result as our own.

Win together – our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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