Head of Services - Support and Managed

Operations Manager - Commercial Door & Dock Services / Be the heartbeat of the service department

This Jobot Job is hosted by: Jillian Morgan

The Service Manager is the heartbeat of the department - if you love leading a team, solving problems, and being trusted to run things your way, this is your seat.

We keep warehouses moving, trucks loading, and businesses running safely - and we have a good time doing it. We're a fast-growing overhead dock and door company that takes pride in doing quality work, supporting our technicians, and treating customers like partners.

The salary range above doesn't include additional compensation perks.

Mid-morning, a tech calls in from the field with a tricky gate repair - you talk them through it and decide whether it needs a second set of hands. A customer escalation lands on your desk before lunch; You spend the rest of the day reviewing labor hours and KPIs, coordinating with the parts team on a delayed order, and wrapping up with a quick training session for a newer technician.

Lead, coach, and support service technicians to perform safe, efficient, high-quality work.

Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.

Act as the main point of contact for service-related customer issues and escalations.

Ensure technicians have the tools, training, and information needed to succeed.

Monitor job progress, labor hours, and service KPIs to keep operations on track.

Coordinate with parts, sales, and installation teams to ensure seamless service delivery.

Conduct performance reviews, training, and ongoing technician development.

Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).

Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.

Formal safety training or OSHA certification.

Prior experience coordinating cross-functionally with sales and installation teams.

Strong Service Managers are frequently the first internal look when a Branch Manager opening comes up - this role is a proven stepping stone toward full P&L ownership as the company continues to grow.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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