Head of Operations Management (m/w/d)

The Tru by Hilton Goodlettsville is looking to add to our hospitality team! This modern and energetic hotel is designed to deliver a fun, comfortable, and welcoming experience for every guest. Conveniently located near Nashville, shopping, dining, and local attractions, our hotel offers a fast-paced environment focused on teamwork, hospitality, and exceptional guest service. At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Travel Perks

Optional Daily Pay

Health/Life Insurance

Dental/Vision

Employee Assistance Program

As the Operations Manager, you will play a critical leadership role in overseeing daily hotel operations, with primary responsibility for housekeeping and cleanliness standards across the property. This role serves as a key operational leader, bridging departmental execution and property-wide performance. You will lead housekeeping operations while supporting overall hotel performance, labor management, guest satisfaction, and team development.

This role is ideal for someone with a strong housekeeping leadership background who is ready to expand their operational impact and grow into senior hotel leadership.

Oversee daily operations of the housekeeping and laundry departments

Ensure guest rooms, public areas, and back-of-house spaces meet brand and company cleanliness standards

Conduct routine room and property inspections to ensure quality and consistency

Recruit, train, schedule, and develop housekeeping team members

Manage departmental inventory, including linens, supplies, and equipment

Ensure compliance with safety standards, MSDS requirements, and company policies

Address guest concerns promptly in partnership with the General Manager

Assist in monitoring labor costs, departmental performance, and operational effectiveness

Support hiring, onboarding, and training of team members across operational departments

Help coach and develop team members to support performance and growth

Ensure compliance with brand standards and operational proceduresRespond to guest and team member concerns with professionalism and urgency

Uphold Resolute Road Hospitality policies, procedures, and appearance standards

Strong knowledge of housekeeping operations, cleaning procedures, and safety standards

Understanding of labor management, scheduling, and operational efficiency

Comfortable using computer systems, scheduling software, and reporting tools

Knowledge of hotel operations and brand standards preferred

High school diploma or GED required

Minimum 2 years of housekeeping leadership required

Previous Housekeeping Manager or supervisory experience strongly preferred

Hotel operations leadership experience preferred