Head of Operations & Business Management

The ideal candidate will have the ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross‑functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

Directly manages all FBO Line Supervisors, CSR Supervisors and indirectly other various operational employees.

Develop and maintain site practices and procedures that contribute to a safe, profitable, positive and enjoyable work environment.

Ensure that departments and personnel have adequate resources and inventory to maintain safe and efficient operations, while facilitating a high level of customer service.

Ensure that all employees are properly trained with appropriate documentation to evidence such training as recommended in NATA’s “Safety First” procedures.

Is an expert in policies and tools employed by the company and ensures location compliance with all current operational and safety requirements and company standard operating procedures (SOP).

Manages and ensures that all service operations are consistently conducted in accordance with policies and procedures.

Manages personnel, equipment and resources to ensure appropriate scheduling and cost control.

Maintains a working knowledge of specific aircraft refueling instructions, ground marshalling, turning, loading and unloading.

Manages ground service, fueling and hangar equipment/supplies to ensure all are in a safe working manner.

Conduct regular performance reviews of direct reports, while counseling, motivating and disciplining them as appropriate.

Organize periodic departmental meetings and design other communication flows between staff and management.

Coordinate facility maintenance and improvement initiatives.

Initiate emergency and incident response procedures as required.

Skills & Qualifications

Bachelor’s degree in a related field, or equivalent combination of training and experience.

Valid state driver’s license and at least 18 years of age.

NATA Certification.

At least ten (10) years of progressive experience in FBO Management, the airline industry or an equivalent aviation related field. Demonstrated ramp operations and management capability.

Aptitude in supervising and developing staff.

Good communication skills, both written and oral.

Consistently demonstrated good organizational and leadership skills.

Participation in Atlantic Leadership Training.

Basic proficiency in Microsoft Office applications including Word, Excel and Outlook.

Customer relations skills required.

Safety & Hazard Information

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold, high precarious places, outside weather conditions and vibration, chemicals including aviation fuels, oils and lavatory fluid. The noise level in the work environment is usually loud.

EEO Statement

We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer.

We maintain a drug‑free workplace and perform pre‑employment substance testing.

Qualified applications with criminal history will be considered for employment.

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