Front Desk Receptionist (Part Time, Weekend Shifts)

Job Details Job Location: Huntington, WV 25701
Job Title: Part‑time Receptionist
Department: Office Staff
Reports To: IL Activities Director
FLSA Status: Non‑Exempt (Hourly wages)
Basic Purpose This position is responsible for answering the company phone, greeting residents, guests and directing them to the appropriate departments.
Job Summary Responsible for answering telephones and directing calls to the appropriate person and/or taking messages; greeting residents; directing residents and guests to their desired locations; and aiding in general office duties.
Performs other appropriate related and unrelated assigned duties.
All Applicants must attach a Resume' to be considered for this position.
Job Specifications Education: High School Diploma or equivalent
Experience: Prefer 1 year or more experience
Zero Tolerance: Must successfully pass background and drug test.
Schedule: Must be able to work evenings and weekends
Qualifications Read, write and speak the English language clearly
Follow oral and written instructions
Ability to organize, document, and implement detailed records and forms
Excellent communications skills
Excellent customer service skills
Good organizational skills
Excellent keyboarding and computer skills
Computer literacy, specifically MS Word for Windows
Working knowledge of mail processes such as postage machine, Federal Express and UPS
Outstanding interpersonal skills with high level of energy and enthusiasm
Genuine caring for and interest in elderly and handicapped people
Maintain confidentiality of all resident care information
Interact effectively with residents, guests, supervisors and peers
Must be able to cope with mental and emotional stress related to working with persons who are ill, disabled, elderly, and/or emotionally upset
Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity and well‑being of all residents in a safe, secure environment
Follow safety regulations, reporting injuries or unsafe conditions and work practices to appropriate administrator
Follow acceptable standards of personal hygiene and comply with department dress code
Possess a fundamental understanding of sanitation and cleanliness
Regular, punctual and dependable attendance
Provide assistance and work directly with staff, residents, family of residents, visitors, government agencies and the general public
Duties and Responsibilities Manages the reception and main office area to ensure effective telephone and mail communications both internally and externally to maintain professional image
Greets residents, staff, and visitors and assists them with their inquiries
Light paperwork; minimal filing
Connects telephone calls and accepts messages for those not in office
Participates as needed in special department projects
Maintain the comfort, privacy, and dignity of each resident in the delivery of services to them. Interact with residents in a manner that displays warmth and promotes a caring environment
Fully understand all aspects of residents' rights, including the right to be free of restraints and free of abuse. Responsible for promptly reporting to the charge nurse or administrative staff incidents or evidence of resident abuse or violation of residents' rights
Assist in maintaining a safe, neat, and clean environment; report environmental deficiencies to maintenance such as lighting or equipment problems
Communicate and interact effectively and tactfully with the resident, visitors, families, peers, and supervisors
Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials
Support an atmosphere, which promotes a homelike environment
Respond to inquiries relating to his/her particular area or to requests from residents, visitors, other personnel, etc. within given time frames and within established policy
Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances
Completes requirements for in‑service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned
Physical Demands Requires minimal physical effort; standing, grasping, balancing, carrying, sitting, bending, lifting, stretching, stooping, pulling and pushing
Telephone 5 lbs
Paper/Files 5 lbs
Frequent sitting during eight‑hour shift; minimal walking or standing
Occasional reaching above the head
Working Environment Level II Exposure to blood borne pathogens
Work area is generally well lit and ventilated
Work location is Woodlands Retirement Community HealthCare lobby and may assist in Independent Living front desk
Light duty position
May be required to work additional hours as dictated by the workload and staffing

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