Head of Product Management and

AV Products is redefining how Amazon employees collaborate in conference rooms and meeting spaces across the globe. We are in the middle of a massive transformation, migrating thousands of rooms from legacy systems to Zoom Rooms, developing new product standards for every room size from huddle spaces to executive boardrooms, and building a 3‑year strategy that shifts Amazon to customer‑centric collaboration solutions. We need a Product Manager to own user research, lab operations, business operations, and agile delivery for this team.

You’ll be in the lab testing hardware from equipment manufacturers across multiple room configurations. You’ll be onsite running research events with real employees, collecting survey data, and turning 2,000+ customer interactions per year into product decisions. You’ll manage the AV Products Lab, our physical testing and demonstration space, and use it to sell the team’s vision to leadership, partners, and stakeholders across the organization. You’ll support the monthly business review, capacity planning, finance inputs, and sprint delivery cadence for a team that ships real products into real rooms used by hundreds of thousands of people every day.

User Research & Customer Testing

Design, plan, and execute user research programs targeting 2,000+ customer engagements per year through dedicated research spikes, onsite events, virtual surveys, 1:1 interviews, and focus groups

Develop and deploy satisfaction surveys measuring user experience across new Zoom Room deployments, tracking metrics like overall satisfaction scores

screen sharing workflows), strengths (audio/video quality), and feature requests

Manage branded research incentive programs (swag, recognition) to drive participation and engagement with survey and testing programs

Coordinate user testing for new product development including conference room solutions, whiteboarding products, and training room standards across multiple hardware platforms

Own and operate the AV Products Lab as both a testing environment and a demonstration space for stakeholders and leadership

Coordinate hardware procurement, shipping, and installation for lab‑based product testing across multiple manufacturers

Plan and host lab walkthroughs and demonstrations for senior leaders, partner teams, and visiting stakeholders to communicate the team’s roadmap, product direction, and innovation pipeline

Manage proof‑of‑concept deployments and pilot programs, coordinating with engineering and deployment teams to validate new products before mass rollout

Maintain lab documentation, test reports, and system configurations to support product development decisions

Business Operations & Stakeholder Management

Support the monthly business review (MBR) process end‑to‑end: data collection, narrative writing, metrics reporting, and presentation to leadership

Manage capacity planning and resource utilization tracking across the product team’s roadmap, reporting actual hours against estimated capacity across 15+ active projects

Support financial planning including AV spend forecasting, vendor cost modeling, and budget inputs

Coordinate quarterly stakeholder Q&A and strategy update sessions across global time zones (APAC/EMEA and AMER/APAC)

Produce high‑profile bulletins, status communications, and leadership‑ready documents that communicate team progress and risks

Agile Delivery & Scrum Leadership

Serve as scrum master for the product team’s sprint cycles, facilitating planning, stand‑ups, retrospectives, and backlog grooming

Coordinate cross‑functional dependencies with engineering, service operations, deployment, and enterprise engineering teams to unblock delivery

You start your morning reviewing the sprint board in Asana and checking overnight updates from global partners. At 9:00 AM you facilitate stand‑up with the product team — four product managers plus engineering — walking through blockers on the large conference room testing and confirming the user research event logistics for next week.

You walk them through the proof‑of‑concept setup, share user research data showing satisfaction, and discuss what’s coming next for training rooms. At 2:00 PM you switch to business operations — pulling capacity data for the MBR, updating goal status, and drafting the narrative for this month’s wins and risks section.

Late afternoon, you review 15 new survey responses from the latest Zoom Room deployment site, tagging qualitative feedback themes and updating the research tracker. The team was formed to bring product discipline to audio‑visual technology across Amazon’s global conference room estate — 20,000 rooms spanning small conference spaces to 56‑seat executive training rooms and S‑Team boardrooms. We published our 3‑Year Strategy "Believe" (2026‑2028), establishing a roadmap that shifts Amazon from a single‑vendor approach to a diversified product portfolio with premium, high‑value, and economy tiers.

The team currently has four product managers, a dedicated engineering team of five, and works closely with AV Service Operations (AVSO), AV Hardware Deployment, CIS Delivery, Enterprise Engineering, and GREF (Global Real Estate & Facilities). We operate in two‑week sprints, track velocity and throughput metrics, and report monthly to leadership via a structured MBR.

Experience managing technical products or online services

Experience in product, program, or project management in leading cross‑functional teams in delivery of major new products or services

Bachelor’s degree, or equivalent experience as a product manager or owner

Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Experience working as a Scrum Master or Product Owner across multiple cross‑functional teams

3+ years Audio Visual Experience

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.