Head of Operations **URGENT**

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. This money is available for tuition loan reimbursement, tuition costs, and text books.
The Special Populations Hotel Operations Manager is the main contact for all physical operations within the facility, including IT, Office Services, Purchasing, and meal distribution and inventory. The Operations Manager will work in conjunction with outside vendors to ensure operational efficiency and will be the primary liaison between the program/organization and hotel staff. The Operations Manager will supervise a staff of five (3) Residential Aide Supervisors.
The Operations Manager monitors operations throughout the program and looks for ways to increase productivity and lower expenses.
The Operations Manager will be in direct contact with the Senior Program Coordinator, Director of Social Services, the Director of Hotel Programs, IT/Xerox, and other managers within the organization.
Key Performance Indicators (KPIs)

# Purchase and manage inventories of food and supplies.
Schedule monthly staff meetings and provide guidance on changing policies.
Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
Conduct periodic facility walk-throughs.
Always provide excellent customer service and confidentiality.
Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
Always enforce the Residential Code of Conduct and/or House Rules.
Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
Bachelor's degree preferred, but not required, as well as a minimum of three years of relevant experience in a social services setting that deals with HIV/AIDS, homelessness, mental health issues, and/or substance use required.
Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
Bi-lingual (Spanish) is strongly preferred.
Ability to work with the homeless migrant population.
Must be proficient in Microsoft Office (Word, Outlook, PowerPoint, and Excel)
Exemplary ability to manage multiple tasks using independent judgment and discretion.
Good communication skills both verbally and written including the ability to communicate with all levels of management and a variety of stakeholders.
Special Populations Hotel Operations Manager position is one which requires the staff person to be present in the program site 100% of the time.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at View email address on click.appcast.io Works was founded in 1990; Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.