Head of Project Management

About Us American Packout of Nashville is a contents restoration and packout services company specializing in residential and commercial losses caused by fire, water, mold, and other disasters. We partner closely with restoration contractors, insurance carriers, property managers, and referral partners to provide professional, efficient, and well-documented contents restoration services.
Position Summary The Packout Project Manager is responsible for managing all aspects of contents packout and packback projects from initiation through completion. This is a hands-on leadership role requiring active field involvement while managing crews, documentation, customer communication, quality control, and job profitability.
The Packout Project Manager will help build and maintain strong referral channels while ensuring every project meets high standards for chain-of-custody, documentation accuracy, and customer experience.
The Packout Project Manager is expected to work in the field regularly while leading crews, managing projects, and supporting market growth.
Key Responsibilities Project Management & Field Operations
Manage all aspects of contents packout and packback projects from initiation through completion
Coordinate and oversee on-site packout crews during fire, water, and mold losses
Perform and supervise packing, moving, loading, and unloading activities as needed
Schedule crews appropriately and ensure proper staffing for each project
Manage project timelines, labor efficiency, and job profitability
Inventory, Chain-of-Custody & Quality Control
Create and manage detailed room-by-room inventories using approved documentation systems
Ensure proper packing, labeling, protection, handling, and chain-of-custody for all customer belongings
Oversee loading, transport, secure warehousing, and storage operations
Coordinate cleaning, deodorization, and restoration of salvageable contents
Perform quality control inspections during packout, storage, and packback phases
Oversee packback operations, ensuring contents are returned accurately and respectfully to original locations
Documentation & Insurance Support
Maintain accurate job files including photos, notes, inventories, and supporting documentation
Communicate with adjusters, property managers, contractors, and clients regarding scope, timelines, approvals, and documentation
Customer & Partner Communication
Resolve customer concerns promptly while protecting company reputation and service standards
Training, Safety & Standards
Train and coach technicians on proper procedures, documentation, and customer interaction
Ensure compliance with company SOPs, safety standards, and customer service expectations
Manage equipment, vehicles, supplies, and materials related to contents operations
Marketing & Lead Development Responsibilities
Proactively build and maintain relationships with key referral partners including restoration contractors, plumbers, property managers, insurance agents, adjusters, and facility managers
Represent the company professionally at networking events, site visits, and industry functions
Identify and pursue new lead sources to support consistent job flow
Conduct routine outreach, follow-ups, and relationship management with existing partners
Maintain a strong professional presence that supports sustained market growth
3+ years of experience in packout, contents restoration, or related project management role

• Proven experience managing packout and packback projects end-to-end
• Strong knowledge of inventory systems, chain-of-custody, and contents handling best practices
• Strong communication, leadership, and customer service skills

Ability to stand, bend, climb, and work in residential and commercial environments
Comfortable working in varying weather and job site conditions
Medical, dental, and vision insurance
Paid time off and holidays
Growth opportunities within a growing national organization
We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.