Head of Programme Management

Job Summary Under the direction of the Supervisor – Behavioral Health, the Program Coordinator – Behavioral Health is responsible for the daily management of non‑clinical reviews supporting the clinical, business and program related work of the department. The Program Coordinator functions as a key member of the Program Coordinator Team and the BH Utilization Management department, representing Point32 Health values to both the internal and external customer through written and verbal communication.

Key Responsibilities / Duties Program Planning and Development: develop program objectives and strategies in alignment with organizational goals; plan and schedule program timelines and milestones using appropriate tools; coordinate resources and staff to ensure successful program implementation.

Program Management: manage the day‑to‑day operational aspects of the program(s); monitor progress and make adjustments as needed to ensure goals are achieved; prepare and manage budgets, allocate resources, and track expenses.

Stakeholder Engagement: build and maintain relationships with stakeholders, including participants, partners, and vendors; communicate effectively with stakeholders to ensure program success and resolve issues.

Evaluation and Reporting: monitor and evaluate program effectiveness using qualitative and quantitative methods; prepare and present reports and metrics to stakeholders on program performance.

Compliance and Risk Management: ensure programs comply with relevant regulations, policies, and procedures; identify and mitigate risks that may impact program success or organizational reputation.

Administrative Support: provide administrative support such as scheduling meetings, preparing materials, and managing correspondence; maintain accurate records and documentation for reporting and auditing purposes.

Qualifications Education: bachelor’s degree required; master’s degree preferred.

Experience: preferred experience working in the non‑profit sector or with government agencies; knowledge of specific industry regulations and standards relevant to the program.

Skills: proven experience in program management or coordination; strong organizational and time‑management skills; excellent communication and interpersonal skills; proficiency in project management tools and software (e.g., Microsoft Project, Excel).

Working Conditions and Additional Requirements Must be able to work under normal office conditions and work from home as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. May be required to work additional hours beyond the standard work schedule.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range $23.14 – $34.71 per hour.

Compensation & Total Rewards Overview The annual base salary range for this position is determined by scope and complexity. The actual salary will consider skills, education, training, credentials, and experience. Benefits include medical, dental, and vision coverage; retirement plans; paid time off; employer‑paid life and disability insurance (with additional buy‑up coverage options); tuition program; well‑being benefits; and a full suite of benefits to support career development, individual and family health, and financial health.

EEO Statement We welcome all applicants and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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