Hospitality Host - Evening

Position Summary The Host is the first and last impression of the restaurant, responsible for creating a warm, welcoming, and memorable experience for every guest. This role manages reservations, guest arrivals, seating flow, and communication between the dining room and guests while maintaining the highest standards of hospitality. The ideal candidate is personable, organized, professional, and thrives in a fast-paced environment.

Reports To: General Manager

Core Responsibilities

Deliver elevated and attentive service throughout all stages of the guest experience

Anticipate guest needs and respond promptly and professionally

Uphold cleanliness, organization, and presentation standards in all dining areas

Greet all guests with warmth, professionalism, and genuine hospitality upon arrival

Manage reservations, waitlists, and walk-in guests using the restaurant's reservation platform.

Foster guest loyalty by creating memorable and personalized experiences.

Effectively coordinate seating arrangements to maximize dining room flow and guest satisfaction

Handle guest concerns professionally and efficiently while maintaining composure under pressure

Communicate wait times professionally and manage guest expectations throughout the dining experience.

Service & Guest Experience

Ensure all guest-facing areas meet the highest standards of cleanliness, organization, and compliance with health regulations

Approach guest interactions with warmth, confidence, and approachability

Maintain current and thorough knowledge of all food, wine, cocktail, beer, and spirits menus

Educate guests and staff in a clear, engaging, and non-intimidating manner

Clear, crumb, reset, and maintain tables

Create a welcoming, comfortable, and memorable dining experience

Contribute to a team-oriented environment focused on delivering exceptional hospitality and memorable guest experiences

Demonstrate teamwork and support fellow staff during service

Uphold all service standards, reservation notes, and allergy protocols

Qualifications:

• Previous hospitality, restaurant, retail, or guest service experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Exceptional organizational and multitasking abilities.
• Ability to remain calm and composed during high-volume service periods.
• Comfortable using reservation and point-of-sale systems.
• Ability to multitask and perform efficiently in a fast-paced environment
• Strong attention to detail and commitment to guest satisfaction
• Ability to stand and walk for extended periods (8+ hours), and to crouch, bend, and lift or move
• 25+ lbs, with or without reasonable accommodation
• Flexible schedule, including evenings, weekends, and holidays
• Proficient in English

Salary: $11.35 per hour with tip credit

This job description is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may change or be assigned as needed.