Head of Operations & Business Management

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. Our reach is global yet our presence is local and close to our customers. Job Posting Title: Manager, Operations
Time Type: Full Time
Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site Operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.
As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
Manages operations to meet prescribed productivity and service goals. Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
Meets all client specified KPI's and complies with Quality system requirements.
Manages the operations to achieve prescribed objectives. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
Effectively keeps senior management and client representatives informed of critical issues that affect the operations
Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Reviews current volume demands to plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
~ Responsible for ensuring effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).

Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit.
Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
Provides ongoing growth and development opportunities for team members
Management Information Systems
Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility.
Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines.
Remains knowledgeable regarding changes in hardware and software technology.
Customer Management :
Manages high level customer service standards for all functions.
Assures that client accounts receive the required level of operational and administrative support.
Attends or leads meetings with key customers to discuss any customer issues.
Coordinates management of supplier/customer visits to the site.
Promotes a positive relationship with clients by providing excellent customer service.
Budgeting/Financials:
Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.
Equipment & Facilities
Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE).
Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.
Audits warehouse for compliance with safety, security, and quality principles and rules.
Work overtime as dictated by business whether mandatory or voluntary
Manages warehouse operations supervisors & support staff.

Must have a high school diploma or general education degree (GED).

• Bachelor's degree is preferred
• Computer Skills

Proficient in Microsoft Office (Excel, Work, and Power Point)
Language Skills
English (reading, writing, verbal)
Proficiency in business communication at all levels
Good leadership, supervision, and planning skills
Able to work flexible schedules, including nights and weekends, as required by the operation
Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments.
Business Acumen
Communication / Building Partnership
Communication / Building Partnership
Customer Orientation
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and divisionin accordance withstate or local laws.
Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. At DSV, performance is in our DNA. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
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Manager, Operations