Head of Services - Support and Managed

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup

into one of the nation's largest commercial real estate companies. Today, BH manages

over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune

Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces

for Diversity." Powered by innovation and a can-do attitude, BH improves daily, striving to construct a

smarter way to live, invest, manage, and grow.

SERVICE MANAGER II

JOB TITLE: Service Manager II

Unit Size: 300-500 units in one community

Pay Class: Hourly - Full Time

REPORTS TO: Community Manager

The Service Manager II coordinates the work of employees who repair and maintain buildings/facilities. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customer. Participates in the site staffing needs with the Community Manager. Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.

Responsible for safety and skill training for all maintenance employees. Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects. Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.

Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.

Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.

Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.

Has a complete understanding and working knowledge of the company's policies and procedures, and ensures team's understanding and compliance.

Responds to resident request per company standards.

Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.

High School diploma - preferred.

Oversee 300-500 units in one community

Required Certifications: EPA section 608 Type I - Appliance, Type II - HVAC or Universal, Certified Pool Operator where required by local jurisdiction.

Working knowledge of appliance repairs.

Customer Focus

Inclusion

Financial Management

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including "on-call" and/or participate in a rotating "on-call" schedule as needed to meet business needs.

Operation of a motor vehicle onsite, if applicable.

All BH employees are expected to always conduct themselves in a professional manner, perform the tasks delegated by supervisors, and observe and support the company's policies and procedures.

While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. BH Management Services reserves the right to add or change responsibilities at any time in order to meet business and organizational needs.

We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.