Full Time - Client Services Rep

We are professional, agile, innovative and our goal is to put our independent, family-owned reputation on the line every day. For 80 years we have served the hospitality and restaurant industries in Southern California. We have earned our reputation for having simply the most professional customer service in textile rentals. We understand how busy you are, and that you don't want to worry about your uniform and linen service. We are proud of our role as the best textile service in the southland. And our customers appreciate our high standards of personal, professional service. OUR MISSION STATEMENT To safely and sustainably provide our customers industry leading services through a combination of extraordinary customer service and high-quality, innovative products. Republic Master Chefs has been proudly serving Restaurant Linen & Uniform needs in the Los Angeles Greater Area since 1932.
Growth opportunities
On-the-job training
The Route Sales position is primarily responsible for customer service as a Route Service Representatives of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics. Drivers will be driving standard trucks. Continuous training and accountability of the respective route are the key result areas for success. Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customer service is provided and participate in the overall development of the Customer Service Team. Works directly with the supervision of the Service Team Leaders and the Customer Service Manager.
Continuous training programs for all service team members in the following areas:
Be a good listener to the customer and work team.
Flexible to the ever-changing market climate
Maintains and reviews service effectiveness records.
Assures that good housekeeping practices are maintained in service office area and vehicles.
Renew all accounts where agreements are expired (If applicable).
Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day
Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route.
Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM.
Maintain good housekeeping practices in company vehicles and work area.
Must be able to problem solve while at accounts.
High school diploma or equivalent (Preferred)

Full-time

Dental insurance

• Health insurance
• Life insurance
• Paid training
• Retirement plan
• Flexible - Some Weekends Required

Ability to commute/relocate:
~ San Diego, CA: Reliably commute or planning to relocate before starting work (Required)

Customer service: