Desktop support/ help desk support/ technical support/ IT Support

Help Desk Technician
If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment.
The Help Desk Technician will provide support services in a crucial role in maintaining and troubleshooting a diverse range of legacy and current IT systems for the Air Force Research Laboratory (AFRL) at Wright-Patterson AFB, Ohio.
Support various areas, including desktop support, end user support, and account management.
Create user accounts with local and geographically distributed workforce - approximately 2,200 active users.
Process documentation and assist with establishing initial information system accounts.
Provide timely and effective technical support to end-users via phone, email, or chat.
Assist with the user-facing services of customer systems.
Perform network and system troubleshooting to determine root causes of any user issues or problems.
Compose and maintain Policies, Processes, and Procedures within the organization's Strategic IT Management framework.
Log and track support requests using the organization's ticketing system, prioritizing and escalating tickets as necessary to ensure timely resolution of issues.
Complete annual company and customer training requirements according to established policies and procedures, as required.
Record labor hours daily in an online corporate system.
Travel up to 10%.
High school diploma or GED equivalent required.

• 2+ years of related work experience.
• S. Citizen.
• Secret clearance w/ ability to obtain TS/SCI is required.
• Must maintain a professional manner, have proper telephone, and email etiquette, customer service techniques, and organizational skills.

Must have strong written and oral communication skills to include ability to read, write, speak, and understand the English language.
Ability to perform in a leadership capacity and be capable of directing contractor personnel and interfacing with the Government and customers.
Must have working knowledge with Microsoft Active Directory account management and security groups.
Must have exceptional customer service skills.
Ability to learn new systems and associated software applications for proficient execution of tasks and managing multiple tasks with time-related constraints in a fast-paced environment.
Ability to travel up to 10%.
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
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