Remote Customer Service Recruiter

Recruiter
This Recruiter will support client hiring managers with filling their vacancies to target start dates, ensuring all quality thresholds and SLAs/KPIs are met. They will manage the end-to-end recruitment process working in conjunction with colleagues in teams such as Sourcing and Administration, utilizing relevant recruitment technology applications. They will deliver excellent recruitment services to the client in line with agreed service levels, acting as the custodian of candidate quality and the hiring manager experience.

This is a hybrid role if based in Cleveland, OH or Toronto, CA working 1 day onsite per week from AMS office OR Remote if based in Texas, Georgia, Florida, Ohio, New York City.

Create and maintain trusted partner relationships with hiring managers/Talent Acquisition Managers. This includes being responsible for the end-to-end delivery of recruitment services to them, advising them on the recruitment process and ensuring that timelines are correctly identified and met.

Inform attraction strategies, working with Sourcing and hiring managers to correctly identify approach based on market and hiring demands.

Work independently and directly with client to understand and meet their hiring needs.

Make recommendations for best fit and skills profile, coaching hiring managers on what may or may not be achievable.

Monitor funnel metrics in partnership with Sourcing to ensure bottlenecks are identified and addressed ahead of time.

Recruitment Delivery

Ensure the recruitment service is delivered in line with contractual obligations and client service level agreements.

Lead vacancy consultation discussions in partnership with the Sourcer to agree the recruitment plans with hiring managers- this includes role requirements, sourcing strategy, DEI requirements, pay range, agreed timeframes, responsibilities of all involved, and the selection process.

Act as a brand ambassador in the most authentic way with candidates to ensure each one is qualified, interested and engaged prior to presenting to hiring manager.

Collaborate with Sourcing team on the iterative process of narrowing down high-quality candidates and jointly review the shortlist with the hiring manager.

managing candidate satisfaction with the recruitment experience, from initial interview to start date.

Support the hiring manager with hiring decisions and guide them in determining an appropriate offer.

Lead calls with hiring managers to consult on final hiring decisions and determining an appropriate offer, this may include but not limited to negotiation on salary, time off and other employee rewards.

Proactively manage future demand by facilitating demand planning meetings to discuss forecasts with client resourcing lead team.

Support account contractual management by identifying and flagging scope creep.

Ensure compliance with legislation affecting area of work (e.g. age discrimination, employment risks for contractors, OFCCP (US), data management techniques or similar local legislative requirements).

Identify and share compliance risks in line with the overall AMS Risk Management Framework with the relevant internal stakeholders.

Demonstrate experience recruiting for Commercial Sales roles, applying strong industry-specific hiring insight

Apply a metrics-driven mindset, using data to measure performance and optimize recruitment strategies

Build strong client partnerships, acting as a trusted advisor and strategic talent partner

Operate independently with accountability, managing priorities and delivering results with minimal supervision

Develop and execute targeted sourcing strategies to attract and engage high-quality talent

Acts Proactively and At Pace - proficiency level 2

Considers Financial Impact - proficiency level 2

Drives Outcomes - proficiency level 2

Effective Communication - proficiency level 2

Follows Processes and Guidelines - proficiency level 2

Growth Mindset - proficiency level 2

Managing Expectations - proficiency level 2

Perseverance - proficiency level 2

Prioritization and Capacity Management - proficiency level 2

Rapport Building - proficiency level 2

Stakeholder Partnering - proficiency level 2

Takes and Models Responsibility - proficiency level 2

Partnering with Colleagues - proficiency level 3

Quality and Accuracy - proficiency level 3

MS Office - proficiency level 2

Recruitment Process Outsourcing Expertise - proficiency level 2

Recruitment Technology Literacy - End User - proficiency level 2

Medical/Rx

Dental

Spending Accounts

Disability

Paid Holidays/Vacation/Sick Time

Performance Bonus

Inclusion and Accessibility
We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

com or make a member of our Talent Acquisition team aware at any time.

#