Retail Sales Processor

About MRAA: The Marine Retailers Association of the Americas (MRAA) is the only organization exclusively dedicated to the success of marine retailers across North America. Through market data, expert guidance, and practical solutions, MRAA equips boat retailers with the training, certification, advocacy, and tools they need to run stronger businesses and deliver better experiences for boating customers. From Capitol Hill to the dealership floor, MRAA fights for the industry's future and strengthens the entire marine ecosystem. As a member of our team, you'll play a direct role in helping us deliver on this mission.

Our values guide how we serve our industry, our members, and our team:

Role Description: The MRAA Sales Coordinator supports the MRAA Sales Team’s efforts to grow MRAA’s retail (dealer) membership and industry Partner membership. This position coordinates new dealer member and product sales activity and the handoff of new dealer members to MRAA’s Member Success Team; supports new Partner member and product sales, post-purchase account setup and onboarding; and serves current Partner members through ongoing relations, deliverable fulfillment and Dealer Week exhibitor support. Success in this role comes from the interest in a sales career by growing relations with members and prospects, maintaining accurate data and reporting, timely internal and external communications, tracking performance metrics and system analytics, and keeping deliverables and documentation organized. This position reports to and supports goals set by the Senior Director of Revenue Operations.

1) Key Result Area: New Retail (Dealer) Member Sales Support and Member Success Handoff. I have supported the Sales Team’s new dealer member sales efforts by tracking outreach, assembling follow-up materials, and keeping opportunity records current in HubSpot, YM and eShow platforms.

I have tracked leads from marketing initiatives, events and inbound inquiries, recorded them in MRAA’s systems, and routed them to the appropriate salesperson in a timely manner.

I have processed new dealer membership sales accurately and promptly, including invoicing, payment confirmation and the creation of a complete and accurate member record.

I have executed MRAA’s handoff process for every new dealer member, delivering complete and accurate account information to the Member Success Team within the agreed timeframe so that onboarding begins without delay.

I have coordinated with the Member Success Team so that the transition from sale to onboarding is seamless from the new member’s perspective, and have resolved any open sales-related items that surface during that handoff.

I have managed and tracked accounts receivable, outstanding invoices and expired accounts, and informed the appropriate team members to initiate next steps in the process.

2) Key Result Area: New Partner Member Sales Support, Account Setup and Onboarding. I have supported the Sales Team’s Partner member and sponsorship sales efforts by preparing prospect research, proposals, contracts, agreements and follow-up communications, and by keeping the partner sales pipeline accurately recorded.

I have conducted timely, professional outreach and communications with Partner prospects in support of the Sales Team, and have responded to inbound partner inquiries promptly.

I have completed post-purchase account setup for every new Partner member, including collecting marketing materials, logos and content, updating online partner and member listings, and entering all contracted deliverables into MRAA’s tracking systems.

I have delivered a consistent onboarding experience for new Partner members and their teams, including structured, planned and timed communications that introduce their benefits, deliverables, deadlines and points of contact.

I have coordinated and tracked the receipt of Partner and Sponsor deliverables (i.e. ads, logos, content, etc.), maintained the Partner deliverables tracker, and reported results and analytics back to Partners and the Sales Team.

I have supported Dealer Week exhibitors and sponsors before, during and after the event, including deadline and logistics communications, coordination with the Events Team, and assistance with technical or user challenges experienced during exhibitor and sponsor registration.

I have developed and maintained strong relationships with industry partners by providing outstanding customer service that includes occasionally going above and beyond expectation.

I have supported the Sales Team in retaining and upgrading current Partners by tracking renewal dates, flagging at-risk accounts and preparing renewal and upgrade materials.

4) Key Result Area: Sales Operations, Data and Administration. I have helped to maintain clean and accurate records for current Partners, dealer members and prospects across multiple databases (YM, HubSpot and eShow).

I have maintained accurate, ongoing records of partner account activity — including contract terms, deliverable status and renewal dates — and produced up-to-date reporting for the Sales Team.

I have acted as a liaison between the MRAA Sales and Marketing teams to support campaigns and communications that nurture prospects and current Partners toward doing business with MRAA.

I have supported the Sales Team with ongoing sales-related tasks, mailings, outreach campaigns and programs where appropriate.

I have answered the MRAA main line phone and addressed general calls from members, partners, industry stakeholders, prospects and vendors, and connected them with the appropriate staff.

Responsibility for Key Performance Metrics Percentage of assigned follow-ups completed by the due date

Percentage of required logos, content, contacts, and marketing materials collected from partners by deadline

Average response time for exhibitor registration issues

Integrity and Accountability Collaborate with and support fellow Sales, Member Success and Marketing team members to achieve Revenue Operations Team goals.

Crosstrain on select Sales teammates’ responsibilities to broaden skills and ensure all Sales Team needs are met when a team member is absent.

Leverage systems to keep projects, timelines and details on track.

Able to manage multiple tasks with ability to quickly shift priorities without losing momentum.

Able to work across multiple tech platforms, databases and CRM systems.

Provide prompt and professional customer service to all.

Preferred Experience College degree, associate’s degree, certification and/or equivalent on the job training

1-2 years on the job experience in a sales support, sales coordination, account coordination, customer success or project coordinator role.

Previous experience or an interest to work within the marine industry.

Previous experience coordinating projects, deliverables, timelines and communications.

Previous experience supporting a sales team, including pipeline tracking, contracts and deliverable fulfillment.

Software and Tools: Required: Microsoft software, primarily WORD, Excel, PowerPoint, Teams

Preferred Experience: HubSpot, YourMembership (YM), Zoom Webinars, AI models (CoPilot and Claude)

Healthcare, dental, and vision insurance, life insurance, disability, HSA/FSA, and professional development opportunities.

Paid time off, holidays, and sick leave

Work from home Fridays and Summer work hours

15 additional work from home days per year

Location (on-site)

Employment classification Full-time, non-exempt