Client Services Rep - 3rd Shift

Member Service Representative (Overnight)
Job Category : Club Staff

Requisition Number : MEMBE001817

Posted: November 16, 2025

Full-Time

On-site

Location
7515 SE 15th Street, Midwest City, OK 73110

Position Overview
The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike. The role involves providing outstanding customer service during the overnight shift, handling membership and retail sales, and ensuring club operations run smoothly.

Responsibilities

Greets all members & guests with enthusiasm and follows the Crunch SLA process.

Assists with membership, retail, and tanning product sales.

Promotes membership privileges including tanning, group fitness, small group training, and childcare.

Delivers on new member enrollment expectations, including guest conversion and CrunchOneKickoff standards.

Checks in members and guests in accordance with company procedures.

Answers phones in a courteous, helpful, professional manner.

Communicates special events to members and guests.

Facilitates all member requests or forwards them to a manager.

Maintains a professional and courteous disposition.

Is an expert in all club facility services, programs, and schedules.

Maintains a clean and organized work area.

Navigates all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales.

May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility.

Performs opening and closing checklists and duties.

Required Skills & Experience

Minimum 1 year of experience in a service‑oriented position preferred.

Ability to communicate effectively and demonstrate proficiency in reading and writing skills.

CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements

Must be able to lift or move up to 50 lbs.

Physical effort required for daily duties includes prolonged standing and walking.

Education Requirements

High school diploma or GED required.

Compensation (Hourly)
$12-14/hour + Commission

PTO

Subsidized health insurance coverage (health, dental, vision) for full‑time positions

Basic Life and AD&D

HSA

Short‑term disability

Free gym membership

Equal Opportunity Employer
Crunch Fitness - Undefeated Tribe is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

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